Frequently asked questions

Frequently asked questions (FAQ) for prospective students about applications and offers of admission to CSU courses.

When are offers of Admission letters sent out?

Offers of Admission are sent out by email between August and January for commencement of study in session 1, May to July for session 2 or September to November for session 3.

If you have any further queries after you have submitted your application, please contact the Admissions Office at admissions@csu.edu.au

Online application

I am having trouble submitting an online application are there other application options?

Yes, applications can be submitted by mail. Although Applying online is the preferred method, If you are unable to apply online, you can download an Application for Admission form [PDF].

How do I know my online application has been received?

You will receive an email confirming your submission that includes your name and course admission code as well as the date and time of your submission.

How can I track the progress of my online application?

Visit the Online admission page as a 'Returning User' and click on the application listed in the processed applications section on the application menu.

I've forgotten my logon ID and PIN, how can I find out what they were?

You can contact the Admissions Officer to request your ID and PIN, either by phone on (02) 6933 4334 or by email on admissions@csu.edu.au

My Record has become Locked, how can I get this unlocked?

If you try to enter your user created login with an incorrect pin too many times your login will become locked.  In most cases this can be unlocked by contacting staff in the Admissions Office either by phone on (02) 6933 4334 or by email on admissions@csu.edu.au

Supporting Documentation

Will I be contacted if I need to provide supporting documentation?

In the first instance, you should endeavour to supply all necessary documentation with your application.  The online course brochure will guide you in the supporting evidence needed for your application.  You can also contact the Admissions Office once you have submitted your application to receive a list of mandatory requirements.  If further documents are required for assessment we will contact you by email.  However, such delays may result in you not being able to receive an offer for the coming intake.

When do I need to send in my documents to support my online application?

Ideally, you should upload all documents with your online application.  If you need to send documents in the post, they must arrive at the Admissions Office within 10 days of you submitting your application.

Do my papers get sent back to me?

Please do not send us your original documents as CSU does not return documents. Send verified copies only. Documents not correctly verified will result in delays in the processing of your application and its consideration for admission.

More on verifying your documents

Intake

Where can I find out whether the course I'm interested in studying is available in a specific session?

Check out the application details section of the online course brochure

Can I change my nominated intake if my course isn't available in the one originally selected?

Unfortunately no, you will need to create a new application.  However this does not mean you need a new ID and PIN, you simply need to select 'New' at the Application Menu after you have logged in as a Returning User.

What is the difference between a session and a term?

The academic calendar has three sessions commencing in March, July and November. CSU courses offered in Australia will be available in these sessions. Courses offered at CSU's Ontario Campus in Canada or with our international partners, may also be offered over three terms commencing in January, May and September.  Special programs like STUDY LINK and the Associate Degree in Policing Practice are also offered in the terms.

Application Status

How can I find out the status of my application?

Application received: If you apply via mail, include a stamped small business-sized envelope with your application, we will date stamp it and return it to you.

Application not eligible: we will advise you in writing by email or post as soon as that determination has been made.  Wherever possible, we will include some suggestions as to how you can meet the admission requirements.

Success in gaining a place: Offers of Admission are sent out by email between August and January for commencement of study in session 1, May to July for session 2 or September to November for session 3.

Unsuccessful in gaining a place: in some courses, there will be insufficient places available for the number of applications received (Commonwealth Funding determines quotas on HECS-HELP courses). If this is the case, you will be advised and asked if you want us to hold your application for the next intake. You should provide an updated resume and also verified copies of any additional courses you have studied to be added to your application file. Entry to some courses is very competitive and it is your responsibility to advise the Admissions Office of any education or employment experience you believe may enhance the competitiveness of your application.

Offers of admission

How long do I have to make a decision about my offer?

You must accept your offer within two weeks of the offer being made - the actual date is printed on your Offer of Admission letter.  Failure to do so may result in the offer lapsing and the place being given to another eligible applicant.

You can can decline your offer online.  CLICK HERE for instructions on how to do this

Can I defer my offer?

Yes, deferral is available with CSU.  However, not all courses can be deferred and note that deferments will be subject to the course being available in the future intake requested.

For more information visit Deferring your offer.

For how long is my application current?

Your application is current for 12 months. After that time, if you have not been successful in gaining a place in your preferred course, you will be asked to provide a new application for admission with updated information (including supporting documentation).

Contacting the university

Who can I contact if I have questions about my application?

Once you have submitted an application for admission, if you have any queries you should contact the Admissions Office at admissions@csu.edu.au or on 02 6933 4334.

Where to go next:

• Apply now
• Accepting or declining your offer
• Contact the Admissions Office