Frequently asked questions
Frequently asked questions (FAQ) for prospective students about applications and offers of admission to CSU courses.
When are offers of Admission letters sent out?
Offers of Admission are sent out by email between August and January for commencement of study in session 1, March to July for session 2 or August to November for session 3.
If you have any further queries after you have submitted your application, please contact the Admissions Office at firstname.lastname@example.org
I am having trouble submitting an online application are there other application options?
Yes, applications can be submitted by mail. Although Applying online is the preferred method, If you are unable to apply online, you can download an Application for Admission form [PDF].
How do I know my online application has been received?
You will receive an email confirming your submission that includes your name and course admission code as well as the date and time of your submission.
How can I track the progress of my online application?
Visit the Online admission page as a 'Returning User' and click on the application listed in the processed applications section on the application menu.
I've forgotten my PIN, how can I find out what this is?
There is a Forgot your login details link in the Returning Users Login section. You simply need to input your email address and your PIN will be sent to that email address,
My Record has become Locked, how can I get this unlocked?
If you try to login with an incorrect pin too many times your login will become locked. In most cases this can be unlocked by contacting staff in the Admissions Office either by phone on (02) 6933 4334 or by email on email@example.com
Will I be contacted if I need to provide supporting documentation?
In the first instance, you should endeavour to supply all necessary documentation with your application. The online course brochure will guide you in the supporting evidence needed for your application. If further documents are required for assessment we will contact you by email. However, such delays could result in you not being able to receive an offer for the coming intake.
When do I need to send in my documents to support my online application?
Ideally, you should upload all documents with your online application. If you need to send documents in the post, they must arrive at the Admissions Office within 10 days of you submitting your application.
Do my papers get sent back to me?
Please do not send us your original documents as CSU does not return documents. Send copies only. Domestic ( Australian ) applicants only need to submit copies of official documents, they do not need to be verified copies. This excludes Domestic applicants applying for the Bachelor of Teaching ( Primary) and the Bachelor of Teaching ( Secondary). If applying for the Bachelor of Teaching ( Primary) and/or the Bachelor of Teaching ( Secondary) you will need to submit verified copies of your documents.
All International applicants will need to submit verified copies of their documents with their application.
Documents not correctly verified will result in delays in the processing of your application and its consideration for admission.
Please refer to verifying your documents for details.
Where can I find out whether the course I'm interested in studying is available in a specific session?
Check out the application details section of the online course brochure
Can I change my nominated intake if my course isn't available in the one originally selected?
Unfortunately no, you will need to create a new application. However this does not mean you need a new ID and PIN, you simply need to select 'New' at the Application Menu after you have logged in as a Returning User.
What is the difference between a session and a term?
The academic calendar has three sessions commencing in March, July and November. CSU courses offered in Australia will be available in these sessions. Courses offered at CSU's Ontario Campus in Canada or with our international partners, may also be offered over three terms commencing in January, May and September. Special programs like STUDY LINK and the Associate Degree in Policing Practice are also offered in the terms.
How can I find out the status of my application?
Application received: If you apply via mail, include a stamped small business-sized envelope with your application, we will date stamp it and return it to you. You will also receive an email confirming your submission that includes your name and course admission code as well as the date and time of your submission.
Application not eligible: We will advise you in writing by email or post as soon as that determination has been made. Wherever possible, we will include some suggestions as to how you can meet the admission requirements.
Success in gaining a place: Offers of Admission are sent out by email between August and January for commencement of study in session 1, March to July for session 2 or August to November for session 3.
Unsuccessful in gaining a place: In some courses, there will be insufficient places available for the number of applications received (Commonwealth Funding determines quotas on HECS-HELP courses). Entry to some courses is very competitive and it is your responsibility to advise the Admissions Office of any education or employment experience you believe may enhance the competitiveness of your application.
Offers of admission
How long do I have to make a decision about my offer?
You must accept your offer before the start of session. In some cases offers will be lapsed once maximum numbers in the course have been reached. If you are unsure if you can still accept please contact the Admissions Office on 1300 135 435 or +61 2 6933 4334 for advice.
Can I defer my offer?
Yes, deferral is available with CSU. However, not all courses can be deferred and note that deferments will be subject to the course being available in the future intake requested.
For more information visit Deferring your offer.
For how long is my application current?
Your application is current for 12 months. After that time, if you have not been successful in gaining a place in your preferred course, you will be asked to provide a new application for admission with updated information (including supporting documentation).
Contacting the university
Who can I contact if I have questions about my application?
Once you have submitted an application for admission, if you have any queries you should contact the Admissions Office at firstname.lastname@example.org or on 1300 135 435 or +61 2 6933 4334