What do I do if my CSU Card is lost, stolen or damaged?

  • If your CSU Card is lost or stolen, log into the CSU Card Holder Portal (see link at left) using your ID number and CSU Card PIN. Select the option to lock your CSU Card. This will lock your CSU Card Account and stop other people from using the funds if they find your CSU Card.
  • If your CSU Card is damaged and does not work, please contact Student Central, to have your CSU Card replaced. A fee of $25.00 is payable for a replacement card. You can also apply for a replacement card via the Web (credit card details required).

In the following circumstances a new CSU-Card will be issued at no charge:

  • Card has been stolen and a copy of a Police report is supplied;
  • Your name has been changed and a copy of the marriage certificate or other supporting government documentation is supplied;