Charles Sturt University
Charles Sturt University

CSU Card Holder Portal

Welcome to the new CSU Cardholder Portal. Through this portal you will be able to access the following information and functions for your CSU Card.

1. PIN (Personal identification Number)

You will need to set a PIN for your card before you will be able to access the portal.

Your PIN must be a 6 digit number.
Please avoid using obvious numbers such as your date of birth, or partial telephone numbers etc.

If you attempt to access the portal, and have not set a PIN, you will be prompted to validate your identity.

If you have not set a PIN on your CSU Card?

  1. Enter your ID number at the My Account Login screen. You will need to leave the PIN field blank.
  2. The system will then display the Set My Pin screen, where you will need to validate your identity by entering the requested information, and clicking on the VALIDATE button. If your identity is validated, you will be able to enter your selected PIN into the Pin and Confirm Pin fields.
  3. Click on the Set Pin button and your new PIN will be recorded, and you will be returned to the My Account Login screen (see below).

If you already have set a PIN on your CSU Card?

  1. Enter your ID number at the My Account Login screen, and enter your PIN
  2. Click on the Login button and you will be taken to the CSU Cardholder Portal Home Page.

2. My Account Home Page

The My Account Screen will tell you what the current balance of your CSU Card Account is (pending any unprocessed transactions), and tell you the current status of your card.

Your CSU Card Status can be Locked or Unlocked. A Locked CSU Card is unable to be used for financial transactions. Cards are usually locked because the account balance has fallen below zero, and the card has been locked by the CSU Card Manager to avoid the balance falling further into debit. You can also lock your own card, if it is lost or stolen.

It is your responsibility to lock your card if it is lost or stolen to protect yourself from card misuse. (See Locking Your Card below).

Locking your CSU Card

If your CSU Card is lost or stolen, it is your responsibility to ensure the card is locked. To lock your card, simply click on the Lock Card button on the My Account Screen. This will update your card status to Locked, and send messages to appropriate university contacts regarding your card. If you locate your card and wish to to unlock your card, you will need to attend your Student Administration Office and present your card. Due to security constraints, you are unable to unlock your card yourself.

3. Change My PIN

Once you have set the PIN on your CSU Card, you will be able to change that PIN through the CSU Cardholder Portal. Simply click on the Change My Pin link. You will be prompted to enter your current PIN, then enter and confirm your new PIN. The change of PIN takes effect immediately, and this new PIN will apply to all CSU Card functions.

4. Recent Activity

The recent activity screen shows you the recent transactions on your CSU Card Account. The time frame for the list of transactions can be adjusted by selecting the appropriate option from the drop down menu under the My Transactions heading. You can select to view transactions for Today, This Week, or This Month or to view All Transactions credited or debited to your account.

5. Log Out

It is important that you log out of the Cardholder Portal when you are finished, for your own security, particularly if you are using a shared or public computer. If you leave yourself logged in, other people can view your personal information, change your PIN or lock your card.


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