Current Service Disruptions
Description Customers Affected Other Ways To Access Service Start End  
PHONES - When calling some 4G LTE mobile phones from a CSU phone the call will go straight to voicemail. DIT are working with Telstra to resolve this issue. Staff N/A 03-Apr-2017 14:25 To Be Advised

The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.

Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:

  • Student Online Systems is Thursdays 5.00am - 8.00am.
  • Non Student Online Systems is Wednesdays 6.00pm - 8.00pm.

The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.

If you are a student and require more information about a service disruption please contact Student Central. If you are a staff member and require more information about a service disruption please contact the IT Service Desk..

Planned Service Disruptions
Description Customers Affected Other Ways To Access Service Start End  
BANNER & ASSOCIATED SERVICES - upgrade of Banner Student, Finance and Document Management Systems. All Banner services will be unavailable during this disruption. Services affected are:

FINANCE

Accounts Receivable, Payable, Ledgers, Online Payments/Web Payments

STUDENT

Online Admissions, Admissions Workflow, offers, enrolments ,Banner Staff Web (Academic Queries, Web Reports, Partner Access), Student/Staff ID Cards, Student Online Admin (transcripts, contact details, enrolment), Student Self Service (Offer acceptance, eCAF, SSAF, statements, payment history), Grad Planning System (GPS), Special Considerations Applications, CPM Staff Interim Tool, Request for Prior Learning Public Search (RPL), Credit & Pathway mgmt (Staff), CPP (Student), Banner Document mgmt (BDM). Academic Course Subject Entry System (ACSES), Gradebook Grade Transfer, SAL+, Session Variation System, Subject Coordinators System, Temp Access mgmt, Password Changing/Forgotten Resets, Operators Page.
This outage will impact on all Students and Staff. No other access. More information available https://staff.csu.edu.au/perl/portal.pl?task=main_page&content_task=whatsnew_view_max&message_id=206659 27-Jul-2017 17:00 31-Jul-2017 08:00
PHONES and NETWORK will be unavailable in Building 121 WAGGA while network maintenance is completed. DIT apologise for the inconvenience. Staff in Building Staff are relocating to other offices for the disruption 03-Aug-2017 07:00 04-Aug-2017 17:00

Concluded Service Disruptions
Description Customers Affected Other Ways To Access Service Start End  
NETWORK and PHONES in Building 12, WAGGA, will be unavailable while maintenance work is completed. DIT apologise for any inconvenience. No classes scheduled during this time N/A 21-Jul-2017 08:00 21-Jul-2017 09:00
EASTS, MSI, CSUSAP, BIEMS, FAST, WWW (non CMS), ECOMMS, Message Centre: Services will be briefly interrupted while maintenance is performed. Staff and Students NA 20-Jul-2017 06:00 20-Jul-2017 07:00
The COURSESPACE application will be offline between 6-7:30pm this evening for the release of sprint 11 features. The system will not be accessible during the release. Staff and internal course teams. N/A 19-Jul-2017 18:00 19-Jul-2017 20:00
WEBKIOSK and ACADEMIC WORKLOAD MANAGER will be unavailable while a system upgrade is performed to enhance these services. We apologise for any inconvenience while this important work is undertaken.   All WebKiosk and Academic Workload Manager users.
None 14-Jul-2017 17:00 14-Jul-2017 17:35
CMS (Squiz) editing freeze for users of /_edit and /_admin; website issues (keywords not processing, loss of data) are currently being investigated by WSO and Squiz. Internal users of the Content Management System (Squiz). /_edit and /_admin URLs are disabled Contact incident coordinator 14-Jul-2017 16:20 18-Jul-2017 12:20
CATEGORY 4 THIN CLIENT (TERMINAL SERVER) will be unavailable to external staff members. This is due to updating software SPSS Amos and Statistics to version 24. DIT apologise for the inconvenience. Only external staff members who use this environment will be affected. Category 1 and 2 Thin Client will still be available; unfortunately it can be only accessed if there is a connection to the CSU network. 12-Jul-2017 18:00 12-Jul-2017 20:00
NETWORK and PHONES in Building 262 in WAGGA will be unavailable while network maintenance is performed. DIT apologise for the inconvenience. Staff in Building 262 Staff have arranged alternate offices to work from for the day 10-Jul-2017 07:00 10-Jul-2017 17:00
NETWORK - PORT MACQUARIE network services are currently unavailable due to an unexpected connection problem. DIT hopes to have this resolved as soon as possible. Users at Port Macquarie campus No other method from CSU, users my use their mobile phones etc normally via the internet for core services 09-Jul-2017 08:00 10-Jul-2017 09:20
INTERACT2 - Blackboard are updating the hosting infrastructure. There may be periods of brief disruption and/or degradation of services while this work is performed. Interact 2 (Blackboard) users (Note: Interact(sakai) not affected) N/A 06-Jul-2017 22:00 07-Jul-2017 06:00
CSU NETWORK - HOMEBUSH, WANGARATTA AND CANBERRA network services will be disrupted while updates are applied to key equipment. HOMEBUSH will be 08:00 -> 08:30 WANGARATTA will be 08:30 -> 09:00 CANBERRA will be 09:00 -> 09:30 Users on those sites at the given disruption time None available, wait for service to be restored. 02-Jul-2017 08:00 02-Jul-2017 09:45