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Current Service Disruptions
Description Customers Affected Other Ways To Access Service Start End  
CSU NETWORK - PORT MACQUARIE 830 is currently offline. DIT is investigating this and hope to have further information soon Users in building 830 Users can move to another building temporarily if possible to access CSU Network. Some users may have wireless still if they are in range of a neighbouring building 30-Mar-2023 05:30 To Be Advised More

The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.

Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:

  • Student Online Systems is Thursdays 5.00am - 8.00am.
  • Non Student Online Systems is Wednesdays 6.00pm - 8.00pm.

The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.

If you are a student and require more information about a service disruption please contact Student Central. If you are a staff member and require more information about a service disruption please contact the IT Service Desk..

Planned Service Disruptions

         There are no planned service disruptions

Concluded Service Disruptions
Description Customers Affected Other Ways To Access Service Start End  
INPLACE SAAS Upgrade to version 5.6.19 has been scheduled to occur between 5pm and 8pm on 29th March 2023. The system will be unavailable for approximately 30 minutes during this time so please ensure users of InPlace by 5pm on this date to avoid disruption and loss of any work. There are minimal changes the upgrade consists of a few general improvements and big fixes. InPlace N/A 29-Mar-2023 17:00 29-Mar-2023 20:00 More
MICROSOFT TEAMS - PHONES - Incoming calls to the University may not be working. DIT are currently investigating. Staff, Student and Visitors contacting the University. N/A 28-Mar-2023 13:35 28-Mar-2023 14:45 More
ALBURY- NETWORK - BUILDING 0717 - Network will be unavailable to this building whilst contractors conduct testing of the network points through this building. DFM and & DIT Apologise for any inconvenience caused. Staff within building 0717 Other buildings remain unaffected 28-Mar-2023 08:00 28-Mar-2023 09:30 More
PAPERCUT will be unavailable from Tuesday 27 March 2023. 9pm. The vendor will be performing an application upgrade. This is an important part of the security framework, and is required to maintain a secure environment. Students and staff users will be unable to release or submit print jobs using the shared printing solution during this time. All papercut users. Students and some staff groups. NIL 27-Mar-2023 21:00 28-Mar-2023 07:00 More
PROTECHT will be unavailable during Sunday 26 March 2023. 6:00 p.m. - 11:00 p.m. AEDT. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework, and is required to maintain a secure environment. Staff and Students wishing to enter/view Work Health & Safety incidents To report a WHS Incident please use the following WHS Incident Report and Investigation Form: https://policy.csu.edu.au/download.php?id=699&version=2&associated 26-Mar-2023 18:00 26-Mar-2023 23:00 More
CHERWELL - Performance degradation, extreme slowness for all operations; As at 08:00 on 27-MAR, performance is acceptable All CSU staff N/A - Service available but less responsive 24-Mar-2023 14:35 27-Mar-2023 12:20 More
CHERWELL - Degraded performance is resulting in application errors. The Cherwell desktop client, web client and portal will be unavailable briefly. All Cherwell users and portal customers N/A 24-Mar-2023 12:20 24-Mar-2023 14:00 More
PAPERCUT will be unavailable on Friday 24 March 2023. 5:30 a.m. - 8:00 a.m. AEDT. The vendor will be performing an application upgrade. This is an important part of the security framework, and is required to maintain a secure environment. Students and staff users will be unable to release or submit print jobs using the shared printing solution during this time. All papercut users. Students and some staff. NIL 24-Mar-2023 05:30 24-Mar-2023 07:50 More
Upgrade to CDAP System All University Staff N/A 22-Mar-2023 07:00 22-Mar-2023 18:00 More
ALBURY - BUILDING 0711 - POWER & NETWORK - DFM have advised that power to building 0711 will be unavailable on Tuesday 21st March 2023, between 04:00am & 6:30am. DFM Apologises for any inconvenience caused. Staff, Students & Visitors. Other buildings remain unaffected. 21-Mar-2023 18:00 21-Mar-2023 21:00 More