Current Service Disruptions
Description Customers Affected Other Ways To Access Service Start End  
PHONES: issue when diverting to personal mobile number – A small number of people have reported issues when diverting their desk phone to their mobile phone. If you are diverting to a mobile, please ensure the divert works by placing a test call (and answering). DIT is investigating the issue, and would ask that anyone experiencing this issue to please contact the Service Desk. CSU Staff None 05-Sep-2017 16:15 To Be Advised

The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.

Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:

  • Student Online Systems is Thursdays 5.00am - 8.00am.
  • Non Student Online Systems is Wednesdays 6.00pm - 8.00pm.

The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.

If you are a student and require more information about a service disruption please contact Student Central. If you are a staff member and require more information about a service disruption please contact the IT Service Desk..

Planned Service Disruptions
Description Customers Affected Other Ways To Access Service Start End  
CONFLUENCE.csu.edu.au will be upgraded to v6.5.0 All confluence users no other way 22-Nov-2017 18:00 22-Nov-2017 19:00
WIRELESS service on all campuses will be unavailable while scheduled maintenance is performed. DIT apologise for the inconvenience. Staff and Students using wireless devices Wired network unaffected 23-Nov-2017 06:00 23-Nov-2017 08:00
NETWORK and PHONES in the following buildings at WAGGA campus will be unavailable while DIT performs important system maintenance. DIT apologise for the inconvenience. Buildings 283,252,253,262,263,268,280,281,285,286,288,294,290,295,279,229, 3009,121,148,137,131 Occupants of these buildings n/a 25-Nov-2017 07:00 25-Nov-2017 16:00

Concluded Service Disruptions
Description Customers Affected Other Ways To Access Service Start End  
Manly Network services are currently unavailable - DIT is currently investigating. Staff None 20-Nov-2017 09:40 20-Nov-2017 11:10
Network (Wireless, Wired, and Phones) in building 673 and Printing services on Albury Campus are currently unavailable do to a power outage. DIT and DFM are currently investigating. Staff and Students None 20-Nov-2017 08:55 20-Nov-2017 09:35
NETWORK and PHONES in Building 209 - Joyes Hall, WAGGA will be unavailable while scheduled maintenance is performed. DIT apologise for the inconvenience. None, building is booked out for refurbishment None 20-Nov-2017 07:00 20-Nov-2017 17:00
INTERACT2 (BLACKBOARD) will be unavailable between midnight and 6am Sunday November 19 while the vendor undertakes maintenance. Interact2 (Blackboard) users only. Note: Interact/MSI is unaffected. N/A 19-Nov-2017 00:00 19-Nov-2017 06:00
NETWORK and PHONES at HOMEBUSH are currently offline, DIT is investigating and apologise for the inconvenience UPDATE: Service restored to Homebush Campus at 10am, awaiting confirmation from third party provider that the resolution is permanent. Homebush n/a 16-Nov-2017 11:10 17-Nov-2017 15:25
CSU Replay - The CSU Replay service will undergo maintenance by the vendor on Thursday morning the 16th of November between 6am and 8am.

During this time, you may experience an interruption to playback of CSU Replay videos. If this occurs, please refresh you web browser
Staff and Students accessing CSU Replay Refresh the web browser if playback is interrupted. 16-Nov-2017 06:00 16-Nov-2017 08:00
COURSESPACE will be unavailable Wed 15th Nov 6-7pm for the release of version 2.6.7. Course Teams There are no other ways to access the service. 15-Nov-2017 18:00 15-Nov-2017 19:00
POWER OUTAGE. Buildings on the Graham Building(Northern) side of Wagga campus have lost power due to works being conducted by Greater Southern Energy. ALL Northern staff and students at Wagga Wagga Campus NA 11-Nov-2017 08:30 11-Nov-2017 14:30
ONLINE SELF SERVICE to DIT Service Desk, LANDesk Console and Web Desk: As part of CSU’s transition to the Cherwell Service Management platform the LANDesk system will not be available from 6PM Friday 10th November 2017 through to 8AM Monday 13th November.

All Active LANDesk Incidents and Problems will be migrated to the Cherwell platform during this outage.

However, please be aware that a new Cherwell ID will be issued.

This will affect all LANDesk users via the Console, Web Desk or Self Service users. DIT apologises for any inconvenience that this disruption may cause.
All LANDesk Users N/A 10-Nov-2017 18:00 13-Nov-2017 08:00
APPLY.CSU will be unavailable whilst enhancements are being implemented to the applications form. Prospective Students N/A 09-Nov-2017 09:30 09-Nov-2017 10:00