Current Service Disruptions
Description Customers Affected Other Ways To Access Service Start End  
POSTOFFICE EMAIL - some users are not receiving email via their postoffice.csu.edu.au email alias Staff and student users activated/created since June 2023 None 27-Jun-2023 08:00 To Be Advised
CRM - Student Contact page currently unavailable for student enquiries. CRM is investigating why students are redirected to a login page when trying to submit an enquiry. Update. Form submission has resumed with limited capabilities of not allowing categorized parameters to be included. As a result all cases created will be directed to Student Central until the core issue is resolved. Students NA 27-Jul-2023 10:45 To Be Advised

The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.

Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:

  • Student Online Systems is Thursdays 5.00am - 8.00am.
  • Non Student Online Systems is Wednesdays 6.00pm - 8.00pm.

The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.

If you are a student and require more information about a service disruption please contact Student Central. If you are a staff member and require more information about a service disruption please contact the IT Service Desk..

Planned Service Disruptions

         There are no planned service disruptions

Concluded Service Disruptions
Description Customers Affected Other Ways To Access Service Start End  
CONFLUENCE will be undergoing maintenance and patching to maintain a secure environment ALL Confluence users None 27-Sep-2023 18:00 27-Sep-2023 18:25
PROTECHT will be unavailable during Sunday 24 September 2023 6:00 p.m. - 10:00 p.m. AEST. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework and is required to maintain a secure environment. All staff and students To report a WHS Incident please use the following WHS Incident Report and Investigation Form: https://policy.csu.edu.au/download.php?id=699&version=2&associated and the email the completed document to safety@csu.edu.au 24-Sep-2023 18:00 24-Sep-2023 22:00
ADMISSIONS WORKFLOW, SPEC CON: Admissions workflow and special consideration systems are reporting errors. DIT are investigating the cause. Staff using these systems None 21-Sep-2023 09:00 21-Sep-2023 09:20
BANNER SYSTEM: During this time, Students and Staff will not have access to the following production systems. o Banner Student o Banner Finance o Banner Staff Web o Admissions Workflow o Online Admissions Applications o Student Admissions Offer Decision Processing o Online Student Administration o Online Web Job Submission o Document Management o International Admissions The following peripheral systems and applications have a direct or indirect dependency on Banner, these systems will also be unavailable or affected during any Banner system outages: o Subject Availability (SAL+) o Academic Course & Subject Entry System (ACSES) o Session Variation System (USM/SVS) o Special Considerations o Electronic Commonwealth Assistance Form (eCAF) o Student Payment Portal & Online Shop o Account Activation & password changes o Graduation Planning System o Unimarket – Procurement System o Evisions Apps including Argos, Formsfusion & Intellecheck o FAST Reporting o Change of Grade Students and Staff No other way to access system 17-Sep-2023 07:00 17-Sep-2023 09:30
BANNER SYSTEM: During this time, Students and Staff will not have access to the following production systems. o Banner Student o Banner Finance o Banner Staff Web o Admissions Workflow o Online Admissions Applications o Student Admissions Offer Decision Processing o Online Student Administration o Online Web Job Submission o Document Management o International Admissions The following peripheral systems and applications have a direct or indirect dependency on Banner, these systems will also be unavailable or affected during any Banner system outages: o Subject Availability (SAL+) o Academic Course & Subject Entry System (ACSES) o Session Variation System (USM/SVS) o Special Considerations o Electronic Commonwealth Assistance Form (eCAF) o Student Payment Portal & Online Shop o Account Activation & password changes o Graduation Planning System o Unimarket – Procurement System o Evisions Apps including Argos, Formsfusion & Intellecheck o FAST Reporting o Change of Grade Students and Staff No other way to access system 16-Sep-2023 07:00 16-Sep-2023 09:30
SELF SERVICE BANNER - SSB is having issues and applicants are unable to accepts offers. DIT is investigating and apologise for any inconvenience SSB users None 14-Sep-2023 11:10 14-Sep-2023 11:25
Quarterly production server security patching. The following services will be temporarily impacted during the 5:00AM-8:00AM patching window on the 14th September. Security updates will be applied to a range of services during the morning. BDM, BEPOZ, BEIMS, CARD PRINTING, CARD TRANSACTIONS, CARDAX, CCTV, CMS, COURSESPACE, CSUSAP, DENTISTRY, ECOMMS, EFTPOS, EQUELLA, EXAMS, EZPROXY, FAST, GPS, MESSAGE CENTRE, PAPERCUT (STUDENT PRINTING), RESEARCH MASTER, STAFF EMAIL, STUDENTREQUESTS, TIMETABLING, TRIM, VDI, VITREA ENTERPRISE SUITE (VET), WEB KIOSK EASTS, WWW (NON CMS). Users of the affected systems N/A 14-Sep-2023 05:00 14-Sep-2023 08:00
ADMISSIONS WORKLFOW - Admission Workflow is experiencing issues and is unavailable. DIT is investigating and apologise for any inconvenience. All Admissions workflow users None 12-Sep-2023 12:10 12-Sep-2023 13:30
SUBJECT OUTLINES - The PDF view for Subject Outlines is unavailable for all users across different browsers. DIT are investigating and apologise for any inconvenience. All Subject Outline Users None 11-Sep-2023 11:15 11-Sep-2023 15:15
CHERWELL - Automation tasks are not running. Tasks that will be failing include automated emails on ticket creation to the customers, automated emails to the analysts on email reply from the customers, any stateful changes that are handled by automation. UPDATE: Vendor restarted automation and tasks are processing as normal. This issue in a watch and monitor status and will conclude the Disruption notice when we are confident the automation service is stable. Cherwell Analysts and Customers none 08-Sep-2023 15:10 11-Sep-2023 09:45