Current Service Disruptions

         There are no current service disruptions

The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.

Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:

  • Student Online Systems is Thursdays 5.00am - 8.00am.
  • Non Student Online Systems is Wednesdays 6.00pm - 8.00pm.

The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.

If you are a student and require more information about a service disruption please contact Student Central. If you are a staff member and require more information about a service disruption please contact the IT Service Desk..

Planned Service Disruptions
Description Customers Affected Other Ways To Access Service Start End  
SELF SERVICE PORTAL (CHERWELL) & CHERWELL CLIENT: Vendor scheduled maintenance will be taking place in the early hours of Saturday 20th April 2019. During this time, there may be intermittent availability while internal systems are updated for vendor recommended service. Cherwell Analysts and users of Staff Service Centre portal ( N/A 20-Apr-2019 02:00 20-Apr-2019 08:00

Concluded Service Disruptions
Description Customers Affected Other Ways To Access Service Start End  
CONFLUENCE: Confluence will be unavailable while the service is updated Staff NA 18-Apr-2019 11:30 18-Apr-2019 11:50
STAFF.CSU - Bookmarks and What's New messages may be slow to load or unavailable while a software update is being released. Staff who use the What's New system or have bookmarks saved via Staff.CSU Service should be available, just slow. If a message or the list of bookmarks fails to load please wait a minute then try again. 17-Apr-2019 18:00 17-Apr-2019 18:30
VIDEO CONFERENCING - Outlook bookings for video conferencing will be unavailable while upgrades to the service are made Users booking video conferences N/A 17-Apr-2019 17:10 17-Apr-2019 20:10
CHERWELL/EMAIL - Outgoing email notifications from Cherwell not being sent Cherwell Users and Clients Cherwell still functional, only email notifications are affected 17-Apr-2019 14:20 17-Apr-2019 17:25
SQUIZ MATRIX (CMS) content authoring will be unavailable between 6:00PM and 8:00PM whilst patches are applied Content authors The CMS will remain available for viewing during this time. 11-Apr-2019 18:00 11-Apr-2019 18:55
CARDAX: Unable to produce new cards. Server has been restarted. Credentials have been confirmed. Initial findings point to integrations. Trevor is contacting the vendor to investigate. All staff/students requiring a new card - Primarily at this time New students attending Res schools res life can give generic cards to students effected, if service can not be restored. 11-Apr-2019 14:55 12-Apr-2019 10:00
EZPROXY, GPS, EQUELLA, COURSESPACE, WEB KIOSK EASTS, CSUSAP, BIEMS, FAST, WWW (NON CMS), ECOMMS, MESSAGE CENTRE, EXAMS, TIMETABLING, BRIDGIT: Security updates will be applied to a range of services during the course of the morning. Services may be temporarily affected during this period. Staff / Students NA 11-Apr-2019 04:00 11-Apr-2019 08:00
TELEPHONY - DIT has been notified of a problem with inbound and outbound calls from the university. We are investigating and hope to have more information soon UPDATE: DIT have put a workaround in place while we troubleshoot the original issue with Telstra. Users should be able to make calls again now. CSU Users trying to make or receive calls none available at this time 10-Apr-2019 09:35 11-Apr-2019 15:10
NETWORK SERVICES - Building 0690/0691 - A network disruption has occured in building 0690/0691, DIT are investigating and hope to have additional information available soon. Users in the listed buildings Moving to another building temporarily will provide access to CSU services 09-Apr-2019 13:45 09-Apr-2019 14:00
MY OFFER services of Accept, Defer and Decline will be unavailable on Thursday 4 April 07:00 am - 08:00 am whilst enhancements are being completed. Students & Staff wishing to Accept, Decline or Defer an Offer of admission N/A 04-Apr-2019 07:00 04-Apr-2019 08:00