Current Service Disruptions
Description Customers Affected Other Ways To Access Service Start End  
PHONES: issue when diverting to personal mobile number – A small number of people have reported issues when diverting their desk phone to their mobile phone. If you are diverting to a mobile, please ensure the divert works by placing a test call (and answering). DIT is investigating the issue, and would ask that anyone experiencing this issue to please contact the Service Desk. CSU Staff None 05-Sep-2017 16:15 To Be Advised

The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.

Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:

  • Student Online Systems is Thursdays 5.00am - 8.00am.
  • Non Student Online Systems is Wednesdays 6.00pm - 8.00pm.

The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.

If you are a student and require more information about a service disruption please contact Student Central. If you are a staff member and require more information about a service disruption please contact the IT Service Desk..

Planned Service Disruptions

         There are no planned service disruptions

Concluded Service Disruptions
Description Customers Affected Other Ways To Access Service Start End  
RESEARCH MASTER, MyResearch, Portia, RMEWin not available due to planned maintenance. All users of the Research Master suite of applications including, HDR Students and associated staff, Research Office Liaison staff and Supervisors. Nil 21-Feb-2018 18:00 21-Feb-2018 21:00
WIRELESS services will be briefly unavailable from 6am until 7am Tuesday the 19th while DIT performs maintenance. Staff and Students N/A 20-Feb-2018 06:00 20-Feb-2018 07:00
ORANGE Campus is currently experiencing NETWORK and PHONE outages to buildings 1002, 1050, 1019, and 1020 due to a power outage caused by storm activity. Other buildings may be intermittently affected. Staff and Students None 19-Feb-2018 14:25 20-Feb-2018 15:45
SELF SERVICE PORTAL (CHERWELL) & CHERWELL CLIENT - Cherwell Operations will be installing system patches and firewall upgrades on the hosting infrastructure on Saturday, 17 February 2018. While we do not anticipate any service being interrupted for the entire maintenance period, you may experience disruption to your service at any time during the window and up to the full duration. All CSU staff Access to the service is still available, however, service may be occasionally disrupted or slow. 17-Feb-2018 06:00 17-Feb-2018 13:30
SALPLUS (SAL+) will be unavailable while changes to the application are implemented. Users of Grade Transfer will be also affected during this time as this application will also be unavailable. Staff Users of SAL+ and GTCD. None. 16-Feb-2018 17:20 16-Feb-2018 17:45
SALPLUS (SAL+) will be unavailable while changes to the application are implemented. Users of Grade Transfer will be also affected during this time as this application will also be unavailable. Staff Users of SAL+ and GTCD. None. 15-Feb-2018 07:30 15-Feb-2018 08:30
WIRED and WIRELESS network and PHONES will be unavailable on floor one and two of building 1411 Bathurst Campus from 6:30am until 7am Thursday the 15th of February while DFM performs power supply maintenance. Staff and Students Move to another floor where network is still available. 15-Feb-2018 06:30 15-Feb-2018 07:00
Network and Phone services in some locations on the WAGGA Campus are currently unavailable. DIT is currently investigating. Buildings affected include: 300 series residential cottages, Hampdens cottages, Bidgee cottages, Mini-mart and Res Office Building 452 Staff and Students None 14-Feb-2018 14:05 14-Feb-2018 15:40
Phones and Network services in building 460 (Mini Mart) Wagga Campus are currently unavailable. DIT is currently investigating. Staff and Students None 12-Feb-2018 09:15 13-Feb-2018 11:30
CSU NETWORK SERVICES in the following WAGGA buildings will be unavailable while DFM completes power maintenance works. Buildings: Joyes Hall - 209, Dining Hall/Convention Centre - 230, Graham Building - 229, Butler Halls - 272,273,274, Stewards 211,212,227,228 Occupants of these buildings N/A 11-Feb-2018 06:00 11-Feb-2018 10:00