ID: 10876
Type: Unplanned
Description:
SENDING EMAIL EXTERNALLY – The University email servers have become “Blacklisted” (blocked) by various organisations due to some staff falling victim to Phishing Email scams and having their login details (username and password) compromised. DIT recommends that for important emails to external email addresses turning on delivery and read receipts to confirm that your email was both delivered and read. For information of how to do this please click this link
http://office.microsoft.com/en-au/outlook-help/get-delivery-and-read-receipt-confirmations-HP010080428.aspx
DIT have confirmed that Yahoo and GMail addresses are working. 'Hotmail' addresses are now working. Messagelabs (Symantec) are now working. MailMarshal SpamProfiler still have us blacklisted.
Customers affected:
Staff
Other ways to access this service:
A definitive list of organisations that have blacklisted the University is impossible to determine. If you have received an email advising your email was undeliverable or blacklisted you will either have to try and send from a non-CSU email address or wait for the blacklisting to end. Most blacklists will remove the listing after 24hrs. Some blacklists do not provide any notification that your email was rejected.
Start Date: 27-Oct-2014 09:30
End Date: 07-Nov-2014 15:30
Contact:
Staff: Service Desk on 84357 or 1300 653 088
Students: Student Central on 1800 ASK CSU (1800 275 278)
Status: concluded
Email(s) Sent: Student Central, Division of IT, Goulburn Campus stakeholders, Division of Marketing stakeholders, Talisma stakeholders, Division of Finance stakeholders, Study Group Australia stakeholders, Division of Student Administration stakeholders, Division of Human Resources stakeholders, School of Communication and Creative Industries stakeholders, Office of the Dean of Students stakeholders, CSU Residences stakeholders
Submission ID: aburrow
Incident Coordinator: N/A
