Service Disruption at CSU

ID: 24461

Type: Unplanned

Description:
PAGEUP - We have been notified that our recruitment system provider, PageUp People Ltd, recently detected unusual activity on their system. They are currently investigating the issue. As a precaution, we have decided to temporarily remove staff access to the PageUp system via SSO.

Customers affected:
ALL Staff

Other ways to access this service:
While the system is unavailable please contact HR via jobs@csu.edu.au or 84884 When the OK to access PAGEUP again is given users will need to logout of existing SSO sessions, close their browser, including ALL tabs / windows and then log into PAGEUP. Is this is not done they will still get the "ACCESS DENIED" message.

Start Date: 08-Jun-2018 11:45

End Date: 18-Jun-2018 09:35

Contact:
Staff: Service Desk on 84357 or 1300 653 088
Students: Student Central on 1800 ASK CSU (1800 275 278)

Status: concluded

Email(s) Sent: Student Central, Division of IT, Division of Human Resources stakeholders

Submission ID: glipscom

Incident Coordinator: Stephen Kreuzberger