Service Disruption at CSU

ID: 24521

Type: Unplanned

Description:
Students accessing STUDENT PORTAL are seeing intermittent cases where the Dashboard fails to load. The "Loading Dashboard" message remains on-screen.

Customers affected:
Students

Other ways to access this service:
Clear the browser cache and reload the page or load the page under http rather than https

Start Date: 18-Jun-2018 09:05

End Date: 20-Jun-2018 08:25

Contact:
Staff: Service Desk on 84357 or 1300 653 088
Students: Student Central on 1800 ASK CSU (1800 275 278)

Status: concluded

Email(s) Sent: Student Central, Division of IT, Division of Student Administration stakeholders

Submission ID: arigney

Incident Coordinator: Andrew Rigney