Service Disruption at CSU

ID: 26141

Type: Unplanned

Description:
TELEPHONY - DIT has been notified of a problem with inbound and outbound calls from the university. We are investigating and hope to have more information soon UPDATE: DIT have put a workaround in place while we troubleshoot the original issue with Telstra. Users should be able to make calls again now.

Customers affected:
CSU Users trying to make or receive calls

Other ways to access this service:
none available at this time

Start Date: 10-Apr-2019 09:35

End Date: 11-Apr-2019 15:10

Contact:
Staff: Service Desk on 84357 or 1300 653 088
Students: Student Central on 1800 ASK CSU (1800 275 278)

Status: concluded

Email(s) Sent: Student Central, Division of IT

Submission ID: abeeson

Incident Coordinator: Ayden Beeson