Service Disruption at CSU

ID: 26161

Type: Unplanned

Description:
CARDAX: Unable to produce new cards. Server has been restarted. Credentials have been confirmed. Initial findings point to integrations. Trevor is contacting the vendor to investigate.

Customers affected:
All staff/students requiring a new card - Primarily at this time New students attending Res schools

Other ways to access this service:
res life can give generic cards to students effected, if service can not be restored.

Start Date: 11-Apr-2019 14:55

End Date: 12-Apr-2019 10:00

Contact:
Staff: Service Desk on 84357 or 1300 653 088
Students: Student Central on 1800 ASK CSU (1800 275 278)

Status: concluded

Email(s) Sent: Student Central, Division of IT, CSU Residences stakeholders

Submission ID: mbourk09

Incident Coordinator: Matt Bourke