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Service Disruption Details

ID: 26581

Type: Planned

Description:
CHERWELL - Portal and Web Client unavailable while required configuration changes are being implemented

Customers affected:
Portal customers (CSU Staff) and web client users (Cherwell Analysts who use the web client).

Other ways to access this service:
Analysts still able to access Cherwell via desktop client. No alternatives will be available for portal users.

Start Date: 11-Jul-2019 05:00

End Date: 11-Jul-2019 06:00

Contact:
Staff: Service Desk on 84357 or 1300 653 088
Students: Student Central on 1800 ASK CSU (1800 275 278)

Status: concluded

Email(s) Sent: Student Central, Division of IT

Submission ID: jkent13

Incident Coordinator: Josh Kent