Service Disruption at CSU

ID: 32843

Type: Planned

Description:
PAPERCUT will be unavailable from Tuesday 27 March 2023. 9pm. The vendor will be performing an application upgrade. This is an important part of the security framework, and is required to maintain a secure environment. Students and staff users will be unable to release or submit print jobs using the shared printing solution during this time.

Customers affected:
All papercut users. Students and some staff groups.

Other ways to access this service:
NIL

Start Date: 27-Mar-2023 21:00

End Date: 28-Mar-2023 07:00

Contact:
Staff: Service Desk on 1300 653 088
Students: Student Central on 1800 ASK CSU (1800 275 278)

Status: concluded

Email(s) Sent: Student Central, Division of IT, Goulburn Campus stakeholders, Student Printing stakeholders, Student Facing Services stakeholders

Submission ID: tchapman

Incident Coordinator: Trevor Chapman