Our Structure
DIT is a major employer at the university and has staff of well over 100 people, located on nearly all CSU campuses.
The Executive Director is assisted by 4 Associate Directors who are based on the major campuses. Working with the Associate Directors are Managers who are directly responsible for the various functional areas of IT. From a service perspective, it is not necessary for you to understand each unit and their responsibility. You should always remember that the IT Service Desk is your first point of call for any IT service related issues.
Information Technology Infrastructure - ITI
ITI provides the infrastructure for CSU IT services to sit on. They are responsible for the design and maintenance of cross campus and internal networks and phones, CSU's connection to the internet and the large computers or servers that hold CSU's corporate databases and applications.
Teaching Business and Learning Applications - TBLA
TBLA employs managers, analyst programmers and database administrators to design, evaluate, implement, upgrade, enhance and maintain CSU administrative system applications and their underlying databases (ie the programs that CSU ‘runs' on) and web programmers and graphic designers to create, design, implement and maintain web based applications for CSU. The applications (or large programs) include services such as my.csu, CSU Forums and online subjects.. This includes applications such as Banner (for Student Administration and Finance) and Concept (for Human Resources). These applications are held on servers that the ITI group manages and are accessed by students and staff by the web or directly.
Technical Support Services - TSS
TSS employs technical support officers to provide software and hardware design and support for desktop computers within the University. TSS also provide an IT consultancy service to designated groups and individuals within the university. Essentially, TSS provides CSU with the desktop tools to allow you to use the ITI infrastructure to access the programs created and maintained by TBLA.
Customer Services Management
CSM employs IT Support Officers and IT Trainers to provide first level IT Support for both staff and students via the IT Service desk as well as class based Staff IT training, inductions and Student IT orientation. CSM also provides Audio Visual, Video Conferencing and Computer Lab support.
IT Support roles also rotate through other parts of CSU to provide adaptive support to foster the skills and use of IT services at CSU. Essentially, CSM provides the central support management centre for the systems described above as well as ensuring staff and students have the IT skills to use the above services and infrastructure effectively.
Learning Materials Centre (LMC)
The Learning Materials Centre (LMC) is now part of the Division of Information Technology (until 1 July 2006 ). The LMC is responsible for the production, reproduction and dispatch of learning materials to students of CSU; for assignment receipt and dispatch, including those submitted electronically via EASTS, for DE students; online liaison and support including administration and monitoring of online subject forums; production consultancy for third party clients; and sale of learning materials to external clients. More