About Us - Our Structure
DIT is responsible for the strategic management, development and support of technology related services to all staff and students of CSU. The division has staff located across the University's major campuses. Work flows into the division through the Initiatives Handling Process for developing new services, or through the IT Service Desk for incident and problem support, and assignment activities
The Division of Information Technology's structure reflects the workflow and processes that influence activities that occur within the division. The Executive Director is assisted by three Directors and Managers who are directly responsible for the various groups within the division.
Enterprise Architecture and Liaison (EA & L)
The overarching role of EA & L is to position the skill set and technologies used by the Division of Information Technology so that solutions provided to clients meet the strategic operational requirements of the University. They play a leading role in liaison between the Division, Faculties, DLTS, other CSU stakeholders and business in the design, development and implementation of technology across the University.
Enterprise Solution Services (ESS)
The Enterprise Solutions Services Team oversees the Division’s role in the design, development and implementation of enterprise-wide solutions. It is made up of highly experienced and capable professionals designing and developing enterprise solutions that are aligned to University and Division of Information Technology strategies.
Technology Integration (TI)
Specialists within the Technology Integration team are responsible for the management and continuous improvement of the IT services and infrastructure available to the University community. They provide advice and make recommendations on emerging technology and technical standards and manage the development of how these fit within the University Enterprise Architecture
Service Delivery (SD)
The role of the Service Delivery team is to maintain and enhance the current environment. Service Delivery personal are crucial to the problem management process and are called upon as valuable project team members, required to manage the technology and provide advice and guidance for IT staff and projects to further develop, build and implement new technologies.
Customer Services (CSM)
Customer Service Management provides first level IT Support via the IT Service desk. The service desk receives 3000 - 6000 calls per month, depending on the time of year. CSM resolves many of those calls itself, with the balance being escalated to other areas within DIT. A centralised IT system is used to manage those calls. CSM analyses call trends and works with the other areas of DIT to eliminate recurring issues.
CSM has a strong relationship with Student Central. It provides training and expertise to Student Central to allow it to provide first level services to students.