Charles Sturt University
Charles Sturt University

Featured Projects

DIT is responsible for the management, development and planned execution of CSU’s Technology Initiatives (TI) which is a portfolio of ICT projects transforming systems and processes.

The Division also manages the Information and Communication Technology: Significant Works Register (ICT:SWR). The ICT:SWR supports the delivery of the TI and enables current IT services to operate efficiently and effectively, as well as provide enhancements to existing services through request/assignment and problem management.

Some current CSU projects are detailed below. A full listing can be viewed via the TI dashboard.

Polycom and CSU

Online education has been given new meaning at CSU.

Our Interactive Virtual Teaching (IVT) program has extended live lectures and enabled students to not only enrol in new courses, but also actively participate in classroom discussions and collaborate face-to-face with lecturers via video.

We continue to be strongly focused on providing improved access to education in regional areas and optimising faculty resources to serve their people and communities better. What helps our IVT program stand out from traditional online learning is the live two-way interaction between students and lecturers, making this method of learning more inclusive and personal. Through technology, students are no longer merely receiving information, but actively participating and collaborating with their peers and lecturers, improving the learning process and experience across large distances.

For more information - see our customer success story by Polycom.

CSU Online Shop

Making payments to join a CSU club, or to join some of the most fun social events on campus just got easier.

The first stage of CSU’s Online Shop (www.shop.csu.edu.au/Clubs) has now gone live, bringing together all of CSU’s clubs into one e-commerce marketplace. Students, staff and the general public are now able to pay for club membership fees, order merchandise and buy tickets to events directly through the Online Shop in a simple, easy-to-use online platform.

This makes payments easier and more streamlined for students and club executives, and reduces the need for cash transactions. Instead of lining up at cashiers or stalls on campus, club payments can now be made anywhere, anytime, online and via credit card or the newly introduced PayPal payment option.

Each club has its own dedicated space within the Online Shop marketplace, which gives shoppers the ability to browse all the clubs available at their campus or right across the university. Shoppers can log in with their CSU credentials and add a range of club payments or purchases to their cart in one easy transaction.

Stay tuned for more payment types coming to the Online Shop soon!

Customer Relationship Management (CRM) Platform

Following on from the decision made last year to replace CSU’s existing CRM system (Talisma), a CRM Sourcing project has been running since the start of 2018 to select a new CRM platform.

Three teams of subject matter experts from across the university’s CRM user base - Functional, Technical and Commercial Requirements teams - have been formed to develop the requirements and evaluate tender responses. A tender has been released to a select group of vendors, with submissions to the tender due early April. The tender process involves the teams evaluating the respective components of tender submissions, shortlisting vendors and assessing demonstrations of proposed solutions against a number of key CSU scenarios.

Once a vendor and implementation partner have been selected and contract negotiations completed, the high level rollout strategy is to implement the new CRM starting with Alumni (July to August 2018), CRM for current students (October 2018 – May 2019), and then CRM for prospective students (June 2019 – August 2019). The final implementation strategy may change depending on further detailed analysis of CSU’s CRM transition strategy and the advice that the chosen vendor brings.

My eQuals

My eQuals is an initiative of unprecedented Higher Education sector collaboration involving approximately 46 Australian and New Zealand (ANZ) universities and covering 98% of the ANZ student cohort. It is aimed at the establishment of a shared online service for the production, management and verification of Testamurs, academic records and other formal credential documents issued by ANZ universities. Students and graduates from participating universities will be able to access their digital documents online and share them with potential employers, universities and other parties.

The ‘My eQuals’ platform will minimise the potential for document fraud, assure the integrity of Australian and New Zealand academic qualifications and safeguard the quality and reputation of the Australian and New Zealand higher education sector. It will also be connected to other similar international networks that are already in place in China, Europe and the USA. This will enhance students' overall global mobility, and enable ANZ universities to authenticate trusted digital qualifications documents submitted by international students seeking admission at ANZ universities and vice versa.

The initiative is widely endorsed and sponsored by stakeholders including the Minister for Education, the Department of Education and Training, Universities Australia, Universities New Zealand, the Tertiary Education Quality & Standards Agency and other bodies that share a common interest in ensuring the quality of the education sector.

My eQuals exemplifies the commitment of Australian universities to the Groningen Declaration. This global initiative is committed to a shared goal: “Citizens world-wide should be able to consult and share their authentic educational data with whomever they want, whenever they want, wherever they are.” (http://www.groningendeclaration.org/).

Fifty-six stakeholders in 20 countries have signed the Groningen Declaration, with Australia becoming a signatory in 2015 and New Zealand in 2016. This initiative contributes to the TOL strategy by ensuring CSU is at the forefront of innovative, quality online content. The project intends to deliver the system in June 2018.

New Service Portal - Cherwell Implementation

The first release of the rejuvenated Service Desk Platform was delivered to production on November 2017 and replaces the ageing LANDesk system.

Built upon the Cherwell Service Management system, it provides all of the core features of incident, request, change and problem management. In addition the updated system provides a very comprehensive set of options to deliver dashboard, configurable reports, asset management, knowledge base along with forms development and a flexible workflow engine.

There are three options available for accessing this platform:

  • Self Service Portal - a one stop shop for CSU staff to log and manage their incidents and problems, including a strong capability to link to knowledge and self-help
  • Desktop Client for staff - offers the richest set of features and options for team members involved in providing support to the CSU community
  • Web Client for staff - a web accessible option for supporting team members on the move or using an Apple device

In the near future, DIT will be:

  • engaging with business teams around opportunities to service their support needs within this platform
  • refining and adding more functionality to the look and feel of the Self Service Portal
  • updating and increasing the amount of self service and FAQ knowledge available to staff
  • expanding the range of dashboards and reporting options to support CSU