IT Service Desk
The IT Service Desk is the first point of contact for information or assistance for both staff and students of CSU with regards to CSU IT services and information.
Access the DIT Service Desk Request Form
Our aim is to assist you in a friendly helpful manner as best we can during your first contact with us. If we cannot, we will direct the call to the correct specialist area within the Division to respond to you.
| Operating Hours (AEST) | Telephone |
|
Local Call Australia 1300 653 088 International + 612 6338 4357 Within Australia 02 6338 4357 CSU Internal 84357 |
| Mail Address | |
| IT Service Desk, Charles Sturt University, Panorama Avenue, Bathurst NSW 2795, Australia |
|
How You Can Help Us
- Be polite and courteous to our staff
- Be patient if our queues are long
- Have your problem detailed as best you can for us
- Have your student or staff id ready or provide it in any email to us
- Respect that the service desk will try and assist you in the first instance but may have to escalate your call within IT to solve your problem if it is not in our list, or if the current service desk load is high
- Understand the Divisions Core and non-core services. More details can be found here.
- Use our on-line services as much as possible from within the IT Services link within my.csu
- Understand that there are times of the year when there is considerable load on the Division and your call or problem may take some time to address
- Provide us with feedback.