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DIT Service Desk

CSU Staff IT assistance and Self help
For student assistance, please visit Student Central

FAQs & Self help

FAQs & Self Help

Explore our FAQs & Self Help area to find answers to commonly asked questions and access detailed information in our guides, manuals and videos

Request help

ONLINE SELF SERVICE
For current CSU staff only

Save time and access our Online Self Service system 24 hours a day, 7 days a week.

Log a new job
and keep informed with the progress of all incidents and requests that you have logged with DIT. We are committed to processing these as quickly as possible and providing you with complete visibility of the progress on every job you log.

To help you get started
Click here [.pdf] for how to log on and how to use assistance

phone PHONE

Have you checked our Self Help and can't find what you're looking for and you need help now?
Call our friendly Service Desk staff during business hours:
Monday to Friday - 8am - 6pm (GMT+10)
Extended support hours during Session 1 & 2
Monday to Thursday - 6pm - 9pm
Local Call Australia wide: 1300 653 088
International: + 612 6338 4357
CSU Internal: 84357

SERVICE DESK WEB FORM
For non CSU staff

CSU staff are encouraged to use Online Self Service. This web form is provided for clients who are unable to access self service, when an immediate response is not required and/or it is outside business hours.