Frequently Asked Questions
For Self-Help guides please click this link Self-Help Guides
- I can't send or receive emails?
- I am receiving a lot of Junk Mail and some of my email is going in to the Junk Folder instead of my Inbox. What can i do about it?
- How do I make a new folder in Microsoft Outlook?
- I have an email saying it is from IT asking for my Username and password. What do I do?
- How do I access my CSU mail from home or somewhere else outside the University?
- How do I share my Outlook folders and view folders which have been shared with me?
- Who can add me to a distribution list?
- How do I set up my CSU email signature and disclaimer?
- What is the largest size email I can send?
- I am sending messages to addresses outside of CSU and they are going straight into the recipient's spam folders. What can I do about it
- Why can't I open Microsoft Outlook?
- Why is it so important to use my Outlook calendar?
- I keep getting a message that I can't connect to the exchange server. Why is this and what can I do about it?
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Laptops & Wireless Access
- How do I set up my laptop to access the CSU Wireless network?
- I have a CSU laptop computer. How do I connect to the CSU network whilst on campus? Do I have to use my USB wireless device?
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Network & Internet Access
- I cant open a web page. Why not?
- I can't access some Web Sites, why not?
- Is there a charge for requesting a specific length of network cable? And what is it?
- How do I find out about Service Disruptions and outages?
- Why won't my PDF work properly in Google Chrome?
- How can I work with my P drive folders when I am offline?
- I don't have a link to my S drive. How do I get one?
- I am a 'Share Administrator' (SA), what will happen if I give another staff member 'Full Access ' to an area on the S Drive?
- Why does the url of my pdf document have percentages in it when it displays?
- What should I use the P & S drives for?
- What is the Internet Access System Desktop Client (IAClient)? And what is the Internet Access System Desktop Client (IAClient)?
- I have a Windows 7/Vista computer and i am having problems when i try to upload multiple files to my interact site. Why is this happening and how do I fix it?
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Passwords
- I have forgotten my CSU Password. What should I do?
- How do I get a password for using the IT facilities at CSU
- I failed to change my password what do I do?
- Why do I need to keep reactivating my password?
- Should I reply when someone emails me asking for my username and password?
- Why can't I log into Banner or Alesco since I changed my password?
- I am typing in the correct password and it is saying it is wrong. Why?
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Computers & Printing
- I need to install a Printer. How do I go about it?
- My Printer is not working. What can I do?
- What do I do if I need to purchase a new computer or laptop?
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Teaching (Lab Software & Forums)
- I need some software installed in Computer Labs and on Public access Computers. How do I get this done?
- Should I "Log off" or "Shut down" the computer in the teaching space when I have finished?
- How do I use the equipment in the Teaching Rooms?
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User Accounts
- I need to use either the Banner System (or a different Administrative Database), how do I go about this?
- I can't access my P and S drives
- I can't access a File/Folder on the S Drive, why is this and what can I do about it?
- How do I get an account (username & password) for a Temporary staff member or visitor to the University?
- Why can't I install software when I have applied for and been granted install rights?
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Video Conference and TeleConference
- I am new to Videoconferencing. Where can I learn more?
- What is Bridgit and how do i use it?
- How do I use the University Teleconferencing system?
- Can I book a single room and have others join?
- How do I find my Conference id?
- Can I change my booking once its made?
- I want to join a conference by Communicator, How is this done?
- How do I find out if a room is "Restricted" or not?
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Phone & Fax
- Can I get a listing of any numbers that have called my phone extension?
- What are the charges for phone and data?
- How do I find contact details for a CSU staff member?
- I can't make external calls from my phone. Why is this and what can I do about it?
- Internal call charges information. Charging disputes and detailed listings of calls.
- If I request a new phone extension do I receive a phone with this request of do i have to purchase a phone separately?
- Phone line charging and how much will it cost for a new telephone line?
- How do I listen to my voicemail messages from home, my mobile phone and via email?
- How do I send a fax?
- How do I change the details in the fax cover page in Interaction Fax?
- How do I change the return number in the sender details on Interaction Fax?
- How do I change the sending organisation in the header in Interaction Fax?
- How do I configure Interaction Fax to send email notifications?
- I am unable to send a fax from within Excel. What should I do?
- How do I send & receive faxes to and from CSU Internal phone numbers?
- I am at a different desk, I have signed onto the phone and I have a call showing on my computer desktop, but the phone is not ringing. What should I do?
- What is CAAB?
- Where are the Self Help Guides for Communications Accounts Management reports?
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General
- I want to post a What's New message. Is there anything special I should know?
- My computer is running really slowly. What should I do?
- How do I get a headset to use with my phone/computer?
- How can I prevent my C drive from filling up and what can I do if it does?
- Why can't I log into Banner or Alesco since I changed my password?
- Why Can't I sign this PDF form using Adobe Reader?
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Windows 7
- Can I get Windows 7 installed on my existing machine?
- Can I run Windows 7 32-bit hardware driver on a Windows 7 64-bit operating system?
- Windows 7 has been available for a while, why is it being implemented now (Sept 2011)?
- What are the benefits of Windows 7 to the university?
- Do I still have to leave my computer running on Wednesday nights?
- What if I don't want to move to Windows 7?
- What are the key Features of Windows 7?
- Will my existing software run on Windows 7?
- What about Microsoft office 2010?
- How do I report an issue or discuss a concern?
- Will I need training to be able to use Windows 7?
- What version of Window 7 is used at CSU?
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Collaboration & Communications
CSU Replay
- What is CSU Replay?
- How long does the registration process take?
- Are there any policies or guidelines associated with CSU Replay?
- How am I being recorded?
- Can I edit my recordings?
- Can I record from my personal computer?
- Can I upload audio and/or video recordings that I have captured previously on a different device?
- Can I upload audio and/or video recordings that I have received from other experts?
- How Can I Record Lectures?
- How do I stream and/or download CSU Replay recordings?
- How long are my recordings stored for?
- How will I know that my recording has been published?
- What quality can I expect in my recordings?
- Which CSU venues are equipped with CSU Replay recording facilities?
- Who can access and view CSU Replay recordings?
- Why cant I log into the CSU Replay Echo 360 server to download the personal capture software?
- Which access request form do I fill out?
- When filling out an access request, what capture method should select?