Charles Sturt University
Charles Sturt University

Accessing your Conference

 

There are various ways you can join or create scheduled or ad-hoc conferences at CSU. The tables below describe conferencing options available to you with further information (including admin and personal (Virtual Meeting Room - VMR) conferences, and creating and managing conferences) found on the Conferencing at CSU webpage.

To ensure you receive the best conference experience possible, please consider the following before booking or joining a conference:

  • the device you are using,
  • the type of conference (personal (ad-hoc) or scheduled),
  • your available internet connection speed, and
  • whether the meeting organiser will also host/chair the meeting

For self help on Conferencing at CSU, see https://www.csu.edu.au/division/dit/staff/training/self-help/collaboration-and-communications

Download the CSU Conference Infographic [.pdf].

Connecting to a Scheduled Admin Conference

An Admin VC includes one or more on-campus VC enabled rooms and is booked using Outlook 2013. You can also connect to the conference via web browser (Google Chrome preferred), Skype for Business, Pexip Infinity Connect or telephone. For more information - please see Conferencing at CSU


Connect using Device To join Minimum internet speed required Notes
On-campus VC enabled room

(If you are changing a previously booked Skype meeting to an Admin VC, ensure you remove the 'Join Skype Meeting' link from your booking)
In-room conferencing system Go to specified room

Follow room guide to ensure system is on
n/a VC enabled rooms automatically connect

Call the IT Service Desk if the system is unable to connect

When scheduling a conference using Outlook 2013, please ensure you only select the 'Video Meeting' button. When your meeting is booked correctly, your conference connection information will appear in the body of the meeting request.
Desktop Web Browser Computer (CSU owned or personal) Click on the web browser link in Outlook/Weboutlook calendar invite

Default web browser will open
128 kbps upload Alternative access:

Open web browser (Chrome is recommended) and type "conference.csu.edu.au" into the address bar

Enter conference ID in the required field
Installed Software (e.g. Skype for Business, Pexip Infinity Connect) Computer (CSU owned or personal) Ensure Skype for Business is running

Click on the Skype for Business link in the Outlook/Weboutlook meeting invite

Select video or phone call icon in the Skype for Business window to join using video/audio or audio only
500 kbps upload Alternative access:

Go to the VC bookings page and click on the meeting name

Select video or phone call icon in the Skype for Business window to join using video/audio or audio only
Open Pexip Infinity Connect

Enter conference ID into dialogue box using full address e.g 12345@video.csu.edu.au
128 kbps upload n/a
Mobile Application Mobile device (CSU owned or personal) Open Pexip Infinity Connect

Enter conference ID into dialogue box using full address e.g 12345@video.csu.edu.au
128 kbps upload Pexip Infinity Connect is the preferred application for iOS devices

The Pexip Infinity Connect application can be found via the App Store (iOS devices) and Google Play (Android devices)
Open Skype for Business

Enter conference ID into Skype for Business search field using full address e.g. 12345@video.csu.edu.au
500 kbps upload Select video or phone call icon in the Skype for Business window to select the conference type

Setting change required in Skype for Business client for 3G/4G
(Options- settings -Turn off require WiFi for video)

Headphones recommended
Open Skype* (free download)

Enter conference ID into Skype search field using full  address e.g. 12345@video.csu.edu.au
500 kbps upload Not recommended for scheduled conferences

Experienced Skype users can use free version of Skype

Requires Microsoft account as well as other local configuration
Telephone CSU or personal landline or mobile device Dial 37555 (internal) or 02 6933 7555 (external) and enter the conference ID n/a Enter the conference ID when prompted. If you are the first participant, you may hear a doorbell noise as other participants connect. A conference can be scheduled with or without VC rooms added to the meeting. All scheduled conferences have a conference ID beginning with 44 and do not require a pin number. Note - admin staff may prefer this method when scheduling meetings for others.

Participating in a Scheduled Skype for Business to Skype for Business Conference

Connect  using Device To join Minimum internet speed required Notes
Installed Software (Skype for Business)

(If you are changing a previously booked Admin VC to a Skype meeting, ensure you remove the previous conference connection information from the booking)
Computer (CSU owned or personal) Ensure Skype for Business is running

Click "Join Skype Meeting" link or icon in the Outlook/Weboutlook calendar invite
500 kbps upload For "Join Skype Meeting" link or icon to appear in Outlook 2013 calendar invites, Skype for Business must be installed

Select video or phone call icon in the Skype for Business window to select the conference type

When scheduling a Skype for Business conference, ensure you only select the 'New Skype Meeting' icon. When your meeting is booked correctly, the 'Join Skype Meeting' link will appear.
Mobile Application Mobile device (CSU owned or personal) Open Skype for Business 500 kbps upload Conference organiser must add participants

* - self service support only

Connecting to a Personal Conference

Every staff member has a personal Virtual Meeting Room (VMR) which can be accessed by their phone extension or email prefix (e.g. 12345@video.csu.edu.au or jcitizen@video.csu.edu.au). There are a variety of ways to connect to a VMR (see below). Your VMR can be used for both video and audio conferences and is always available for you to use for scheduled or ad-hoc conferences. VMRs are the preferred personal video conferencing solution.


Staff VMR host pin numbers have been introduced as a way to identify conference hosts and guests as well as enhance security by preventing unauthorised use of staff VMRs. Note – hosts must set a VMR pin number via the online pin number portal to access all conferences they host. For more information – please see Conferencing at CSU


Connect using Device To join Minimum internet speed required Notes
Desktop Web Browser Computer (CSU owned or personal) Open Google Chrome (preferred) /  IE / Firefox / Safari

Type "conference.csu.edu.au"
into the address bar. Enter phone number extension of conference organiser into Conference ID field
128 kbps upload Android users recommended to use headphones

Not recommended for iOS devices
Installed Software (e.g. Skype for Business, Pexip Infinity Connect) Computer (CSU owned or personal) Ensure Skype for Business is running

Enter conference ID into Skype for Business search field using full address e.g. 12345@video.csu.edu.au
500 kbps upload For "Join Skype Meeting" link or icon to appear in Outlook 2013 calendar invites, Skype for Business must be installed

Select video or phone call icon in the Skype for Business window to select the conference type
Open Pexip Infinity Connect

Enter full address e.g 12345@video.csu.edu.au
128 kbps upload Use Pexip Infinity Connect (preferred software for iOS devices)
Mobile Application Mobile device (CSU owned or personal) Open Pexip Infinity Connect

Enter full address e.g 12345@video.csu.edu.au
128 kbps upload Pexip Infinity Connect is the preferred application for iOS devices

The Pexip Infinity Connect application can be found via the App Store (iOS devices) and Google Play (Android devices)

Headphones recommended
Open Skype for Business

Enter conference ID into Skype for Business search field using full address e.g. 12345@video.csu.edu.au
500 kbps upload Select video or phone call icon in the Skype for Business window to select the conference type

Setting change required in Skype for Business client for 3G/4G
(Options- settings -Turn off require WiFi for video)

Headphones recommended
TelephoneCSU or personal landline or mobile deviceDial 37555 (internal) or 02 6933 7555 (external) and enter the VMR IDn/aIdeal for small meetings or informal/ad-hoc sessions where the VMR owner will be hosting the meeting

Participating in an Ad-Hoc Personal Skype to Skype Conference

Connect  using Device   To join Minimum internet speed required Notes
Installed Software (Skype for Business) Computer (CSU owned or personal) Ensure Skype for Business is running

Start chat session with a participant
500 kbps upload Select video or phone call icon in the Skype for Business window to select the conference type
Mobile Application Mobile device (CSU owned or personal) Open Skype for Business

Start chat session with a participant
500 kbps upload Select video or phone call icon in the Skype for Business window to select the conference type

Setting change required in Skype for Business client for 3G/4G
(Options- settings -Turn off require WiFi for video)
 
Headphones recommended
Open Skype* (free download) 500 kbps upload n/a

* - self service support only

Contact the IT Service Desk for audio and video conferencing technical assistance.