The fax service enables you to send and receive faxes from your computer without the need for a physical fax machine or a separate physical telephone line. Incoming faxes are received as email attachments (in an image file format called TIFF) and you can initiate sending a fax from many different applications on your computer which significantly reduces the time it takes to complete and the cost of the service to your section. The fax service is available to both individuals and groups.
Interaction Fax or the full version of Interaction Client must be installed before you can send or receive a fax using your computer.
Advantages of using the fax service provided by CSU include
The conditions and obligations of using communication facilities at CSU are set out in the Policy for the Use of Computing and Communication Facilities.
Your fax number is the same as your telephone number unless you have requested creation of a group fax (accessible by more than one staff member).
This must be requested through the IT Service Desk. An Outlook mailbox will be created that all of the team can access and a fax number will also be created and provided to the person logging the request.
You must request a telephone/fax number from the IT Service Desk and provide an account code to charge the monthly line rental against. When the telephone/fax number is assigned you may install Interaction Fax.
Use a scanner to turn any hard copy into an electronic copy so you can send it from your computer. Most of the large multifunction photocopier/printers have the Scan to Email feature turned on. To scan from a multifunction press the Scan button, select yourself to send to (if you have been set up to use this feature - if not request it from the person who looks after that device or send to a colleague and ask them to forward it to you), enter other settings as required and start the scan. Once email is received the attachment can be opened and faxed from your computer. If you do not have access to a multifunction photocopier/printer you can use any scanner to turn the document into an electronic copy.
You need to use the Save As command in the File menu and specify where to save it to (eg on the S: drive in your team folder).
No you can save the attachment straight from the email just the same as any other attachment. To save it without opening it first right click on the attached file, select Save As and specify the location you wish to save it to and click Save.
As our current fax service operates over the CSU network and we no longer have dedicated fax extension lines your school or section would have to pay for a dedicated fax line to be installed in addition to the ongoing service costs. The initial and ongoing costs consist of
CSU are unable to provide any support or assistance with fax machine issues, external vendors must be contracted by your school or section to do this.
If you require assistance after checking the self help please contact the IT Service Desk.