CSU hosts and manages one of the largest wireless networks in Australia.
Delivering high speed, mobile access for the CSU community, CSU's wireless network provides almost blanket Wi-Fi coverage across 10 distinct CSU campuses, covering over 1.2 million sqm and in excess of 450 buildings.
Coverage extends to outdoor areas and student residences, and has been engineered to accommodate the load of high capacity areas such as lecture theatres and other learning spaces, as well as on-campus residences.
Any browser-based Wi-Fi device that supports the wireless protocols 802.11ac, 802.11n and 802.11g can connect to CSU's wireless network. The only other requirement for access is having an active CSU account.
CSU's main wireless network, Eduroam, delivers encrypted Wi-Fi access. This provides the most secure option for wireless connectivity and as most mobile devices support the encryption method used, we strongly recommend Eduroam as your default wireless network.
Wireless access is provided across the 10 campuses and CSU locations listed below.
Coverage is not restricted to specific locations or 'hot-spots' but covers 99% of all buildings and outdoor areas including the majority of walkways and outdoor meeting/seating areas. On campus student residences are also covered.
Any Wi-Fi device that supports the wireless protocols 802.11ac, 802.11n or 802.11g and has a web browser application (e.g. Internet Explorer, Safari, FireFox, Chrome) can join CSU's wireless network after completing an initial setup (click on How To Connect heading below to expand).
To access Eduroam (CSU's encrypted wireless network), the device must also support the security, encryption and authentication settings detailed in the Eduroam Settings table shown in the How to Connect section below.
Most modern Wi-Fi capable devices, such as the iPad, iPhone, iPod Touch, Android, Blackberry, most other smart mobiles and of course a huge range of laptops can join Eduroam.
A list of participating institutions and their support links can be found at www.eduroam.edu.au/eduroam-for-users
|Network authentication method||Protected EAP (PEAP)|
|PEAP inner authentication method||Secured Password (EAP-MSCHAP v2)|
|Validate server certificate||Off|
Eduroam is a global initiative where educational institutions agree to share access to their wireless networks with each other.
Charles Sturt University is participating in this global initiative allowing staff and students to use wireless networks at other participating (eduroam) institutions in Australia and overseas.
It allows staff and students from participating Universities to connect to the wireless network on any CSU campus using their own, home University login account. This also means that CSU staff and students can take advantage of wireless access when visiting campuses of those Universities and institutions that make up eduroam's 500+ membership base.
CSU now uses eduroam as the single way to connect to wireless if you are on campus or if you are travelling and at a participating institution. So no matter if you are a CSU staff member, a CSU student or a visitor to CSU from another institution, we all use eduroam to connect. More detailed information about eduroam.
When on a CSU campus use eduroam to connect to CSU resources and the internet from most buildings on every campus.
When on a CSU campus use eduroam to connect to the internet and your home institution from most buildings on every campus.
Eduroam is also available at over 500 sites world wide, for a full list of eduroam participating institutions in Australia, please visit www.eduroam.edu.au. Usability of this service is different at each participating institution visit the support page for each institution to view restrictions and requirements for each institution. More detailed information about eduroam.
CSU Staff will need to install Virtual Desktop - VMWare Horizon to access certain internal CSU resources when using eduroam at other institutions.
Students can print from their personal devices to on-campus printers via myprint.csu.edu.au. For staff and students wishing to print to an off-campus via Virtual Desktop, required software (Print-IT) must be downloaded and installed.
Additionally, to access eduroam, CSU's encrypted wireless network, the device must also support WPA2-Enterprise, EAP-MSCHAP v2 and PEAP - which most modern Wi-Fi devices do.
Wireless networks operate using specific protocols. For a Wi-Fi device to be able to access a wireless network it must support at least one of those specific protocols. The standard protocols are 802.11ac, 802.11n and 802.11g, all of which are supported on CSU's wireless network.
802.11b is a legacy protocol used by older devices. The CSU wireless network does not support 802.11b.
The different protocols allow for different access speeds. 802.11ac is the latest and offer the fastest speeds of up to 1.3Gbps.
802.11ac is the latest in wireless standards with most newly purchased devices supporting this protocol. 802.11n is widely supported on most devices, with 802.11g available on almost all devices.
Consult the documentation provided with your device. You can also check to see if the wireless network eduroam is visible from your device.
Ensure you consult the documentation to confirm that 802.11g is not available with your device. If your laptop is only 802.11b capable it is not necessary to go to the expense of replacing it. You have the option of purchasing a wireless adaptor, the most common being USB adaptors.
There are many different types available from a large number of manufacturers ranging in price, with the cheapest ones only supporting 802.11g. If your budget allows, consider selecting one that supports 802.11n as well as 802.11g, and then you may be able to enjoy the faster wireless speeds that 802.11n, under the right conditions, supports.
Unfortunately we are not able to recommend specific brands or guarantee that all wireless adaptors will work on eduroam, or indeed with your particular laptop. It is also not possible for us to assist with the installation of any devices on personal laptops.
802.11n supports the fastest available wireless speeds. However, there is a range of factors that determine what speeds can be achieved. This is discussed in detail in the FAQ below.
Many devices which support both 802.11n and 802.11g are smart enough to negotiate the protocol which will deliver the best, most reliable connection at that time. Modern laptops running Windows 7, Vista and Mac Snow Leopard will automatically select the best type of connection without any user intervention. Windows XP however is not so intuitive and may require modification to settings if you want to enjoy true 802.11n speeds. You should consult the documentation provided with your device to determine if any changes to its wireless configuration are required. Please be careful when modifying your device’s wireless settings. For example, by changing your system to operate using 802.11n only will result in any 802.11g networks being invisible to your device.
Also, please be aware that 802.11n can operate in two specific bands (2.4GHz and 5GHz). Some 802.11n capable devices, such as the iPhone 4, only support 802.11n in the 2.4GHz range.
The CSU wireless network provides full 802.11n services in the 5GHz band and reduced 802.11n services in 2.4GHz.
All 802.11g connectivity is delivered via the 2.4GHz band.
The speed of your connection is determined initially by the protocol and band you are using to connect with:
In addition to this, there are also a number of other factors that determine the true speed that can be obtained. Distance from the Access Point, traffic on the wireless network and even the existence of neighbouring wireless devices can impact the true speed. So, the actual speed you experience may not be the same as the maximum speed possible.
While no wireless or wired network connection is 100% secure, eduroam is an encrypted network that uses the latest, enterprise-grade encryption and security features providing a high level of security. To maintain the highest level of security you must also ensure that you are using up-to-date anti-virus software and any firewall used by your device is enabled.
Personal wireless access points can interfere with the quality of the CSU wireless signal. This can impact on the performance and security of CSU’s wireless network.
To enable CSU to effectively manage and maintain the performance and security of eduroam, non CSU wireless access points may be automatically blocked. CSU’s wireless network has been engineered to deliver wireless access to a huge range of devices across many locations, so removing the need for the use of personal wireless access points or routers.
If you believe the CSU wireless network does not provide the level of functionality or coverage that you require please contact Student Central or DIT’s customer Service Management.
The first step is to confirm that wireless has been enabled on your device. Most devices have a software setting for activating wireless. Additionally many laptops also have a physical switch that needs to be turned on. Consult the documentation that came with your device if you are unsure.
If wireless has been activated on your device but you are still unable to see the wireless network, check that your device is compatible with the wireless protocols 802.11g or 802.11n. Some older devices may only support 802.11b networks. See the My Laptop only Supports 802.11b – what can I do? section above for assistance if that is the case.
If wireless services have been activated on your device, and it supports 802.11ac, 802.11g or 802.11n, but you are still unable to see the wireless network check to ensure that your device’s wireless configuration is set to operate at 802.11ac, 802.11g or 802.11n.
iPhones and iPads do not automatically prompt to enter your new password to connect to eduroam.