Wireless access is provided across the 10 campuses and CSU locations listed below.

Coverage is not restricted to specific locations or 'hot-spots' but covers 99% of all buildings and outdoor areas including the majority of walkways and outdoor meeting/seating areas. On campus student residences are also covered.

• Albury Campus - 624 Olive St (and surrounds), Albury NSW
• Thurgoona Campus - Ellis St, Thurgoona, NSW
• Wagga Wagga Main Campus - Boorooma Street, North Wagga NSW
• Wagga Wagga South Campus – Hely Avenue, Wagga Wagga NSW
• Bathurst Campus - Panorama Ave, Bathurst NSW
• Bathurst Off-campus Student Residences – Brilliant & Leena Streets, Bathurst NSW
• Dubbo Campus - 8 Tony McGrane Place, Dubbo NSW
• Orange Campus - Leeds Parade, Orange NSW
• Goulburn – School of Policing Studies - McDermott Drive, Goulburn NSW
• Canberra – 15 Blackhall Street, Barton ACT (to be activated Oct 2010)

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Any Wi-Fi device that supports the wireless protocols 802.11n or 802.11g, and has a web browser application (e.g. Internet Explorer, Safari, FireFox, Chrome), can access CSU's wireless network.

To access CSUconnect, CSU's encrypted wireless network, the device must also support the security, encryption and authentication settings detailed in the CSUconnect Settings table shown in the How to Connect section below.

Most modern Wi-Fi devices, such as the iPhone, Blackberry, most other smart mobiles, the iPod Touch and of course a huge range of laptops support access to CSUconnect.

• Configuring your iPhone / iPod Touch / iPad to access CSU resources

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CSU provides a configuration tool that will automatically configure your device to connect to CSUconnect. This process only needs to occur once, and when completed successfully your device will automatically connect to CSUconnect whenever it is in range of the wireless network.

The tool will also check to ensure that your device supports the required encryption to access CSUconnect, and if it doesn’t then how to access the unencrypted network.

To access CSUconnect:

1. View the available wireless networks using your Wi-Fi device. If you are within range of the wireless network install-CSUconnect will be shown.
2. Connect to install-CSUconnect. Your connection will be accepted without prompting for any credentials
3. Launch the web browser on your device and attempt to access a web page. You will then be re-directed to the configuration wizard at http://wireless.csu.edu.au
4. Follow the instructions. Ensure you have your CSU login details available as they will be required to complete the configuration

If you prefer, you can manually configure your device using the settings below, however we strongly recommend you use the configuration wizard

CSUconnect Settings

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What can be accessed via the wireless network is governed by the nature of your device, your relationship to CSU and whether you are connected to the encrypted network (CSUconnect) or the unencrypted one. Scenarios highlighting this accessibility are also shown.

A detailed matrix describing the accessibility and security of the new network can be reviewed here.

CSU Wireless Networks

	Install-CSUconnect	CSUconnect	eduroam
Compatible Devices	Any Wi-Fi capable device with a browser application*	Any Wi-Fi capable device with a browser application*	Any Wi-Fi capable device with a browser application*
Encrypted?
Need a CSU account?			A participating eduroam member account, other than CSU, is required
Internet Access
CSU Publc Network Access	(excludes those areas requiring password access)
CSU Corporate Network Access		if using CSU provided device & active account

* supports 802.11n or 802.11g

Access Scenarios

	Install-CSUconnect	CSUconnect	eduroam (at CSU)
CSU Student with iPhone		(preferred option)
Staff member with CSU laptop
Staff member with personal laptop
Student with Library (loan) laptop
Student with personal laptop		(preferred option)
Guest with personal laptop **		(preferred option)
Student with iPad (Wi-Fi model)		(preferred option)
Guest from another University*** using laptop

**Guest will require a CSU login account

***assumes University is an eduroam partipant

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The eduroam wireless network is avaliable at CSU.

It allows staff and students from participating Universities to connect to the wireless network on any CSU campus using their own, home University login account. This also means that CSU staff and students can take advantage of wireless access when visiting campuses of those Universities and institutions that make up eduroam's 500+ membership base.

eduroam for Visitors to CSU

If you are visiting CSU from an organisation that participates in eduroam and your laptop has not previously been configured for access, simply use the CSU wireless configuration tool and select eduroam to configure your laptop. More detailed information about eduroam is available here.

eduroam for CSU Personnel

Are you a CSU staff member or student intending to visit another university that provides an eduroam service? By using the CSU wireless configuration tool and selecting to connect to eduroam your device will be pre-configured to automatically connect to the eduroam network when attending a non-CSU campus. This configuration needs to take place whilst on a CSU campus, within range of the eduroam network. The configuration process only needs to occur once and should be sufficient to enable access to eduroam at all participating establishments.

Please be aware that staff and students with active CSU login accounts, attempting to connect to eduroam whilst on a CSU campus, will automatically be connected to CSUconnect even if they appear to be connected to eduroam. eduroam is NOT accessible to CSU personnel when on a CSU campus.

Further information about eduroam can be obtained here.

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Students can now print to student printers using their own wireless laptops.

• Students wishing to print from their own laptops to CSU student printers in computer labs and libraries will need to install the relevant student printer driver.

Please note: These printer drivers are available to enable students to print from their own laptops. Although all care has been taken developing this software, students who install these printers do so at their own risk. Any problems arising from the installation will be the responsibility of the student concerned.

Instructions for Installing

• Click this link to go to the student printer installer page

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Which Wireless Devices Can Access CSU's Wireless Network

• supports the wireless protocols/standards 802.11n and 802.11g and
• has a web browser application.

Additionally, to access CSUconnect, CSU's encrypted wireless network, the device must also support WPA2-Enterprise, EAP-MSCHAP v2 and PEAP - which most modern Wi-Fi devices do.

Don't know if your device supports these additional settings? No problem. The XpressConnect configuration tool will automatically determine if your device can be configured to access CSUconnect.

What are Wireless Protocols and which ones are Supported by CSUconnect?

Wireless networks operate using specific protocols. For a Wi-Fi device to be able to access a wireless network it must support at least one of those specific protocols. The standard protocols are 802.11n and 802.11g, both of which are supported on CSU's wireless network.

802.11b is a legacy protocol used by older devices. The CSU wireless network does not support 802.11b.

The different protocols allow for different access speeds. 802.11n is the latest and offer the fastest speeds of up to 300Mbps. As 802.11n is new, not all devices support it. Most new laptops do, and more and more Wi-Fi devices are now shipping with 802.11n support. In time, this will become the standard protocol for all local wireless networks.

802.11g is available in 99% of all wireless devices that are less than 3 years old. This protocol allows Wi-Fi clients to operate at speeds of up to 54Mbps.

How do I know what Protocols my Device Supports?

Consult the documentation provided with your device. You can also check to see if the wireless network CSUconnect is visible from your device.

My Laptop only Supports 802.11b – what can I do?

Ensure you consult the documentation to confirm that 802.11g is not available with your device. If your laptop is only 802.11b capable it is not necessary to go to the expense of replacing it. You have the option of purchasing a wireless adaptor, the most common being USB adaptors.

There are many different types available from a large number of manufacturers ranging in price, with the cheapest ones only supporting 802.11g. If your budget allows, consider selecting one that supports 802.11n as well as 802.11g, and then you may be able to enjoy the faster wireless speeds that 802.11n, under the right conditions, supports.

Unfortunately we are not able to recommend specific brands or guarantee that all wireless adaptors will work on CSUconnect - or indeed with your particular laptop. It is also not possible for us to assist with the installation of any devices on personal laptops.

My Device Supports both 802.11g and 8021.11n – which is best?

802.11n supports the fastest available wireless speeds. However, there is a range of factors that determine what speeds can be achieved. This is discussed in detail in the FAQ below.

Many devices which support both 802.11n and 802.11g are smart enough to negotiate the protocol which will deliver the best, most reliable connection at that time. Modern laptops running Windows 7, Vista and Mac Snow Leopard will automatically select the best type of connection without any user intervention. Windows XP however is not so intuitive and may require modification to settings if you want to enjoy true 802.11n speeds. You should consult the documentation provided with your device to determine if any changes to its wireless configuration are required. Please be careful when modifying your device’s wireless settings. For example, by changing your system to operate using 802.11n only will result in any 802.11g networks being invisible to your device.

Also, please be aware that 802.11n can operate in two specific bands (2.4GHz and 5GHz). Some 802.11n capable devices, such as the iPhone 4, only support 802.11n in the 2.4GHz range.

The CSU wireless network provides full 802.11n services in the 5GHz band and reduced 802.11n services in 2.4GHz.

All 802.11g connectivity is delivered via the 2.4GHz band.

How Fast is CSUconnect?

The speed of your connection is determined initially by the protocol and band you are using to connect with.

• 802.11n at 5GHz allows speeds of up to 300Mbps
• 802.11n at 2.4GHz allows speeds of up to 150Mbps
• 802.11g at 2.4GHz allows speeds of up to 54Mbps

In addition to this, there are also a number of other factors that determine the true speed that can be obtained. Distance from the Access Point, traffic on the wireless network and even the existence of neighbouring wireless devices can impact the true speed. So, the actual speed you experience may not be the same as the maximum speed possible.

Is CSUconnect Completely Secure?

While no wireless or wired network connection is 100% secure, CSUconnect is an encrypted network that uses the latest, enterprise-grade encryption and security features providing a high level of security. To maintain the highest level of security you must also ensure that you are using up-to-date anti-virus software and any firewall used by your device is enabled.

Will using the Configuration Tool affect access to my other wireless networks?

No. None of your existing wireless settings will be removed or changed and the tool provides the option to undo any of the modifications it makes.

My Personal Wireless Access Point no Longer Works!

Personal wireless access points can interfere with the quality of the CSU wireless signal. This can impact on the performance and security of CSU’s wireless network.

To enable CSU to effectively manage and maintain the performance and security of CSUconnect, non CSU wireless access points may be automatically blocked. CSU’s wireless network has been engineered to deliver wireless access to a huge range of devices across many locations, so removing the need for the use of personal wireless access points or routers.

If you believe the CSU wireless network does not provide the level of functionality or coverage that you require please contact Student Central or DIT’s customer Service Management.

The auto-configuration tool does not work!

If you are having problems running the XpressConnect utility then it is possible to download and run the tool from here, or manually configure your device using the settings detailed here.

My Laptop is Wireless-capable but I can’t see the CSU wireless network

The first step is to confirm that wireless has been enabled on your device. Most devices have a software setting for activating wireless. Additionally many laptops also have a physical switch that needs to be turned on. Consult the documentation that came with your device if you are unsure.

If wireless has been activated on your device but you are still unable to see the wireless network, install-CSUconnect, check that your device is compatible with the wireless protocols 802.11g or 802.11n. Some older devices may only support 802.11b networks. See the My Laptop only Supports 802.11b – what can I do? section above for assistance if that is the case.

If wireless services have been activated on your device, and it supports 802.11g or 802.11n, but you are still unable to see the wireless network install-CSUconnect check to ensure that your device’s wireless configuration is set to operate at 802.11g or 802.11n.

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