DIT HOMEPAGE SERVICE CATALOGUE ABOUT US IT SERVICE DESK MY CSU STAFF ZONE STUDENT ZONE SEARCH
 CSU: Division of Information Technology

Phone Support

Voicemail > Phone Support > Phone Types

Information Technology is responsible for the provision of telephony services for the University. This consists of a number of Ericsson pabxs and both digital and analog handsets.

Some common phone commands include the following:

Transferring of calls

Analog extension
Press PBX Recall
Dial the destination number
Hangup to transfer the call through.

Note: to get the caller back press 2, to back out of voicemail press 2 again to get the caller back.

Digital extension
Put the caller on hold by pressing the line that the caller came through on (ie, Access 1)
Press Inquiry
Dial the destination number
Press Transfer, or hangup

Note: To get the caller back press Access 1 or Access 2.

Call pickup

The ability to press "6" and receive a phone call coming through on another persons telephone extension. For this command to work you must be in the same "Call Pick up Group", to have this done a job needs to be logged on the service desk.

Call back

If the calling party is busy you may press "6" to have their phone call you back when their call is finished.

Call forwarding

Internal External
To activate: *21* ___________#
To cancel: #21# 		To activate: *22# _______#
To cancel: #22#

Access using pin number

*72* security pin # 0 then number

To obtain Telstra time

dial 0 1194

To reset voice mail notification

#91#

To check voicemail message date and time

Dial 00 when listening to message

Call & Data Charges

More information about call and data costs.