May 2012 e-Newsletter
DIT Online Self Service - available very soon
The Division of Information Technology is committed to continual improvement of our services to all of our clients. We are pleased to announce the Online Self Service facility is only a few days away and will be available to all CSU staff, both on and off campus, 24 hours a day 7 days a week..Read More
An update from the Business Process Office
As part of its support of continuous improvement efforts across CSU, the Business Process Office recently conducted workshops in Wagga (17th April) and Bathurst (1st May). These workshops had the splendid title of Understanding process – A primer. ....Read More
Content Management System (CMS) Upgrade
Improved performance
The Matrix upgrade has improved application performance for users editing assets in the Simple Edit Interface and Administration Interface. The team have already received positive feedback...Read More
CSU Replay
CSU Replay was launched to the CSU community late last year and since the start of first session the service has seen a dramatic uptake in its use. ..Read More
DIT Monitoring service
DIT has in place significant monitoring services to provide alerting to either facilitate pre-emptive actions to stop a service being disrupted or degraded before it occurs or in the event that something unavoidable does happen ..Read More
Network upgrade increases speed
During the last month the Division of Information technology, in conjunction with AARNet, have upgraded the network link between the Universities’ Data centres’ located in Wagga and Bathurst. This upgrade has removed a single point of failure from the intercampus link and resulted in an 8% speed improvement. ..Read More
DIT Staff move offices
15 DIT staff members are moving from Graham Building to Building 20. The move has been welcomed by staff as the new accommodation has just received a refresh with modern furniture and quality sound deadening partitions incorporated. ..Read More
Top 5 Incidents/Requests logged with the DIT Service Desk for the last month
Have you ever wondered just what types of jobs are logged to the DIT Service Desk? The Service Desk logged approximately 3000 jobs during April and the top 5 of these were:. ..Read More
Twenty Questions - Josh Calder
IT Staff in the Spotlight
Did you ever wonder what is behind the face you see in IT or the person you talk to on the phone? Each month we will be putting a member of staff in the spotlight...Read More