FAQ's & Self Help
Use the IT Service Catalogue as your definitive source of information about each of the services provided by the Division. Each entry contains a description of the service, inclusions, access conditions, how to initiate or request it, target availability, significant incident response and resolution times, how it is funded, if there is a cost to use it, links to more information/training/support resources and how to request technical assistance.
Access & Account Logins
> Go to Access & Account Logins
Includes Staff Account, Temporary Access Accounts, Personal Web Publishing Account, Internet access and more
Collaboration & Communications
> Go to Collaboration & Communications
Includes Email and Calendar, Conferencing, Telephony and Fax, Bridgit, Messaging, Large File Sending and more
Desktop Computing & Printing
> Go to Desktop Computing & Printing
Includes Desktop Computing Environment & Support, Printing, IT Purchasing, Disposal of IT Equipment and more
Help & Support
> Go to Help & Support
Includes IT Service Desk, IT Courseware and IT Induction services for new staff
Network & Internet
> Go to Network & Internet
Includes Internet access, wired and wireless network, remote access, web publishing and more
Software & Online Applications
> Go to Software & Online Applications
Includes Software Installers Rights, Plagiarism Checking, Software Downloads and more
Strategic Advice
> Go to Strategic Advice
Includes advice on methods for improving business processes and Service Level Agreement consultation
Teaching Technology & Support
> Go to Teaching Technology & Support
Includes Technical Support for Videoconference Classes, CSU Replay (lecture capture), Computer Lab Software Requests, Online Learning Environment and Forums, and Exam Scanning