When you commence employment at CSU you are allocated a username.
Your username stays with you for the length of your university working life but your password needs to be changed every 120 days.
You will receive a reminder (via email) when you have 10 days left to change your password. If you fail to change your password within the allocated time it will expire.
If it expires you will still be able to log on to the university network and staff.csu but you should change it via the CSU Login/Password link on staff.csu as soon as possible.
If you forget your CSU password, you can use the Forgot Password process to reset it. Go to staff.csu and select Forgot your password when prompted for your username and password. If you can’t access staff.csu the IT Service Desk can generate a temporary password for you, but you must change it within 24 hours.
For staff or students logged into a CSU PC the password change should be instantaneous. If you receive a warning about invalid credentials (e.g. from Outlook) you can fix this by simply locking the PC and then unlock it again with your new password.
CSU will never send emails asking for your username and password. If you receive an email which supposedly comes from CSU asking for detailed information and you are unsure what to do, contact the IT Service Desk. Please see Phishing for more information.