FAQs & Self Help - Collaboration & Communications
Communications Charging & Directory Services
- How do I find contact details for a CSU staff member?
- Where is the searchable Communications Directory?
- Where is the internal services directory listing?
Communications Charging (Comms Accounts)
- How much does it cost for a new telephone line & what are the ongoing charges?
- Internal call charges information. Charging disputes and detailed listings of calls
- What are the charges for phone calls and computer network access?
- Comms Accounts End User Reporting - User Manual
- Comms Accounts End User Reporting (video)
Budget Managers
- Where are the Comms Accounts Management Reports?
- Glossary of Terms
- Comms Account Management Reports - Quick Reference Guide
- Comms Account Management Reports - User Manual
- Comms Account Management Reports (video)
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Conferencing
Software Tools
- Data conferencing - what is Bridgit and how do I use it?
- How can I join a videoconference using Communicator?
Teleconferencing
- Where can I find information about using the teleconferencing system?
- Teleconferencing for Meetings IT Service Catalogue Entry
- Teleconferencing for Teaching and Research IT Service Catalogue Entry
Videoconferencing
- I am new to videoconferencing where can I learn more?
- Introduction to desktop videoconferencing [.pdf]
- Desktop videoconferencing using the Microsoft Office Communicator Client (pdf video)
- Can I book a single room and have others join?
- How do I find my Conference ID?
- What is the VC Bookings page address?
- Making alterations to Videoconference bookings
- How do I find out if a room is "Restricted" or not?
- Videoconference Campus Maps
- Videoconference Admin Facilities Sorted by Unit Name (pdf)
- Videoconference Admin Facilities Sorted by Campus and Building Number (pdf)
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Email & Calendar
- Where do I log in to weboutlook?
- Recovering deleted items in Microsoft Outlook
- Colour coding your email messages
- Adding a rule to Outlook (pdf)
- Adding a rule to Outlook (video)
- Save mailbox space by using hyperlinks in email instead of attachments
- How do I make a new folder in Microsoft Outlook?
- I have an email saying it is from IT asking for my Username and password. What do I do?
- How do I access my CSU mail from home or somewhere else outside the University?
- How do I share my Outlook folders and view folders which have been shared with me?
- How can I make a distribution list?
- Who can add me to a distribution list?
- Why is it so important to use my Outlook Calendar?
- What is the largest size email I can send?
- Why can't I open Microsoft Outlook?
- Why can't I send or receive emails anymore?
- I keep getting a message that I can't connect to the exchange server. Why is this and what can I do about it?
- How do I remove an old disclaimer from my email signature?
- How do I send a 'Distribution List' to a colleague?
Archiving
Personal Device Setup
- Configure your iPhone / iPad / iPod Touch to access your CSU email
- Configure your Android to access your CSU email
- Configure your Nokia to access your CSU email
Spam, Phishing & Junk Email
- Spam
- Using the CSU Spam Filtering System
- What are phishing emails?
- Junk email in Outlook
- I'm receiving a lot of junk mail and some of my email is going in to the Junk Folder instead of my Inbox. What can I do about it?
- I'm sending messages to addresses outside of CSU and they are going straight into the recipient's spam folders. What can I do about it?
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File Storage and Large File Sending Services
- What should I use the P & S drives for?
- I don't have a shortcut link to my S drive. How do I get one?
- How can I work with files on my P drive when I am offline?
- I can't access a file/folder on the S Drive, why is this and what can I do about it?
- Share administration training (video) 16 mins long with menu
- Share administration (pdf)
- I am a 'Share Administrator' (SA), what will happen if I give another staff member 'Full Access ' to an area on the S Drive?
- How to save space by compressing (zipping) files
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Messaging Services
- Microsoft Office Communicator (video)
- Microsoft Office Communicator (pdf)
- Communicator Web Access (pdf)
- How do I setup Windows Live Messenger?
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Remote Access
- How do I access/ login to weboutlook?
- Where can I find information about Thin Client?
- Communications Options for Overseas Travel - CSU Travel Guidelines Policy
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Research
Telephony & Fax
- Can I get a listing of any numbers that have called my phone extension?
- How do I find contact details for a CSU staff member?
- I can't make external calls from my phone. Why is this and what can I do about it?
- Internal call charges information. Charging disputes and detailed listings of calls.
- I'm at a different desk, I have signed onto the phone and I have a call showing on my computer desktop, but the phone is not ringing. What should I do?
- If I request a new phone extension do I receive a phone with this request or do I have to purchase a phone separately?
- What is CAAB?
- Communications charging for phone and computer network access
- How much does it cost for a new telephone line & what are the ongoing charges?
- Where are the Communications Accounts Management reports? (See Charging & Directory Services category for Communications Account Management self help)
Mobile Phones
- Instructions for configuring your Nokia handheld device
- Instructions for configuring your iPhone
- Communications Options for Overseas Travel - CSU Travel Guidelines Policy
Desk Phones
Conference and Cordless phones
Standard desk phone - IP330
- IP330 - Watch a video about how this phone works
- IP330 - Quick Start Guide
- IP330 - Quick User Guide
- IP330 - Comprehensive User Guide
Larger desk phone - IP560
- IP560 - Watch a video about how this phone works
- IP560 - Quick User Guide
- IP560 - Comprehensive User Guide
Interaction Client & Interaction Fax
- Interaction Client Quick Reference Card
- How to make and take calls on your computer - Soft Phone Guide
- Interaction Client Training
- Interaction Supervisor Training
- User Guide for Interaction Client at CSU
- User Guide for Interaction Client Web Edition
- Using Interaction Fax
- How do I send a fax?
- How do I change the details in the fax cover page in Interaction Fax?
- How do I change the return number in the sender details on Interaction Fax?
- How do I change the sending organisation in the header in Interaction Fax?
- How do I configure Interaction Fax to send email notifications?
- I am unable to send a fax from within Excel. What should I do?
- How do I send & receive faxes to and from CSU Internal phone numbers?