Charles Sturt University
Charles Sturt University

Virtual Desktop - VMware Horizon

Horizon is VMware's implementation of Virtual Desktop Infrastructure (VDI).

Virtual Desktop Infrastructure is a technology that hosts a desktop operating system on a centralised server in a data centre. The VMware Horizon Client provides access to this environment from multiple devices.

Who can access VDI?

VDI is available to all current students and staff and replaces the old Thin Client (Terminal Server) environment.

How do I access CSU VDI?

  • CSU Managed Computers
  • Personal Devices
  • Web Interface

CSU Managed Computers

The VMware Horizon Client is available to Staff through:

  • Windows - Install Software - VDI VMware Horizon Client
  • Mac OS - Self Service - VDI VMware Horizon Client

Personal Devices

Windows

Requirements

Windows 7, 8, 8.1, 10 (32 or 64-bit)

Instructions
  1. Open a web browser and navigate to Download VMware Horizon Client for Windows
  2. Select the download button
  3. Run the downloaded installer and follow the on-screen instructions
  4. Once the installer completes you will need to reboot your computer before you can use VMware Horizon Client

Once the VMware Horizon Client for Windows is installed, go to the How do I connect using the VMware Horizon Client? section below.

Mac OS

Requirements

Mac OS X 10.10 Yosemite and up

Instructions
  1. Open a web browser and navigate to Download VMware Horizon Client for macOS
  2. Select the download button
  3. Mount the downloaded disk image file and drag the VMware Horizon Client app to your Applications folder
  4. The first time you run the VMware Horizon Client app, it will ask you for your Mac's Administrator password

Once the Horizon Client for MacOS is installed, go to the How do I connect using the VMware Horizon Client? section below.

iOS

Requirements

iPhone, iPad or iPod Touch running iOS 8.4.1 and up

VMware Horizon Client for iOS is a free iOS app, you install it just as you do other third-party iOS apps.

Instructions
  1. Open your device's App Store
  2. Search for VMware Horizon Client
  3. Tap Get to download the app to your device

If you're viewing these instructions on your iOS device, you can follow this direct App Store link to VMware Horizon Client for iOS.

Once the VMware Horizon Client for iOS is installed, go to the How do I connect using the VMware Horizon Client? section below.

Android

Requirements

Android smartphone, tablet running Android 4.0 and up

VMware Horizon Client for Android is a free Android app, you install it just as you do other third-party Android apps.

Instructions
  1. Open your device's Google Play Store
  2. Search for VMware Horizon Client
  3. Tap Install to download the app to your device

If you're viewing these instructions on your Android device, you can follow this direct Google Play Store link to VMware Horizon Client for Android.

Once the Horizon Client for Android is installed go to the How do I connect using the VMware Horizon Client? section below.

Web Interface

For those users who do not wish to install the Software or are unable to install it, there is the CSU VMware Horizon Web Interface.

This will give you access to your Virtual Desktop environment, however there are limitations, such as local devices are not available. This includes:

  • Printers
  • USB
  • CD/DVD
  • Local files

How do I connect using the VMware Horizon Client?

Once you've downloaded and installed the VMware Horizon Client onto your device:

  1. Open the application
  2. Enter the Server Address vdi.csu.edu.au and tap Add Server
  3. Enter a Description If you would like to
  4. Enter your CSU Username (e.g. abc123) and password then Login
  5. Select your desktop to connect

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Frequently Asked Questions

I am a staff member, where are my files stored?

P and S Drives

The P and S drives are available for staff through VDI.

OneDrive for Business

OneDrive is accessible in VDI using the web portal at portal.office.com. The OneDrive for Business sync client is not available or supported in VDI.

Visit OneDrive for Business at CSU for information about OneDrive.

Web Browsers

Chrome and Firefox Settings are saved to your P drive.

Document Redirection

Documents saved in the following VDI locations will be redirected and saved in the relevant folder on your P drive. It is important that documents are saved in one of these locations or directly to the P or S drive to avoid loss of work.

VDI location Redirected location
Desktop P:\Desktop
Documents P:\Documents
Downloads P:\Downloads
Favorites P:\Favorites
Links P:\Links
Music P:\Music
Pictures P:\Pictures
Searches P:\Searches
Videos P:\Videos

Note: Documents saved in any other location will be lost.

VDI machines are refreshed/re-imaged regularly. As a result, work saved in any location other than those listed above will be deleted.

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How do I use the VMware Horizon Client on a mobile device?

VMware Client Radial Menu and Tools

VMware has created user interaction aids to help you navigate conventional Windows user interface elements on a non-Windows device. Tap the radial menu button (shown below left) to expand the menu and display icons for each tool. Tap outside the icons to collapse the icons back into the sphere.

IconDescription
Horizon Client Radial Menu symbol on mobile devices  Horizon Client Radial Menu
Horizon Client disconnect symbol on mobile devices Disconnect 
Note: We recommend that you Sign out instead of Disconnecting.
Horizon Client Onscreen keyboard on mobile devices  Onscreen Keyboard (toggles to show or hide)
Horizon Client Setting symbol on mobile devices  Settings
Horizon Client Navigation symbol on mobile devices Navigation
Horizon Client Virtual Touchpad on mobile devices Virtual Touchpad
Horizon Client Gesture Help symbol on mobile devices Gesture Help

Onscreen Keyboard

The onscreen keyboard in a View desktop has more keys than the standard onscreen keyboard. For example, Control keys and function keys are available. To display the onscreen keyboard, tap the screen with three fingers at the same time or tap the Keyboard button.

Note: To use the three-finger tap, make sure the iOS accessibility feature for zooming is turned off. When the zoom accessibility feature is turned on, you zoom by double-tapping with three fingers, and tapping once with three fingers does nothing.

Even if you use an external keyboard, a one-row onscreen keyboard may still appear which contains function keys, and the Ctrl, Alt, Win, and arrow keys. Some external keyboards do not have all these keys.

Navigation Keys

Tap the Ctrl/Page icon in the View Client interface tools or onscreen keyboard to display the navigation keys. These keys include Page Up, Page Down, arrow keys, function keys, and other keys, such as Alt, Del, Shift, Ctrl, Win, and Esc. You can press and hold arrow keys for continuous key strokes.

Use the Shift key on this keypad when you need to use key combinations that include the Shift key, such as Ctrl+Shift. To tap a combination of these keys, such as Ctrl+Alt+Del, first tap the onscreen Ctrl key. After the Ctrl key turns blue, tap the onscreen Alt key. After the Alt key turns blue, tap the Del key.

Onscreen Touchpad and Full Screen Touchpad

The virtual touchpad can be either regular-size, to resemble a touchpad on a laptop computer, or full screen, so that the entire device screen is a touchpad.

When you tap the touchpad icon, you can touch anywhere on the screen to move the mouse pointer. The screen becomes a full screen touchpad. To change the default, so that the virtual touchpad resembles the touchpad on a laptop, including right- and left-click buttons, use the View Client interface tools to display the general settings or options and turn the Full screen touchpad control off.

Moving your finger around the touchpad creates a mouse pointer that moves around the View desktop. You can use the regular-size and full screen virtual touchpad for single-clicking and double-clicking. The regular touchpad also contains left-click and right-click buttons. To simulate holding down the left-click button while dragging:

  • iOS - double-tap with one finger and then drag. To enable this feature, use the View Client tools to display the Options dialog box, and click to toggle the Touchpad Tap & Drag option to On.
  • Android – tap and hold one finger until you see a pulse and then drag

You can tap with two fingers and then drag to scroll vertically. You can drag the regular-size virtual touchpad to the side of the device so that you can use your thumb to operate the touchpad while you are holding the device.

To adjust how quickly the pointer moves when you use the touchpad, tap the View Client Tools icon and tap the settings icon to display the Options dialog box, and drag the slider in the Touchpad Sensitivity option.

Clicking

As in other applications, you tap to click a user interface element. In a View desktop, if you tap and hold for a second, a magnifying glass appears, along with a mouse pointer, for precise placement. This feature is especially helpful when you want to resize a window.

Right-Clicking

Use the View Client interface tools to display the regular virtual touchpad and use the touchpad's right-click button. Tap with two fingers at nearly the same time. The right-click occurs where the first finger tapped.

Scrolling and Scrollbars

On the screen, tap with two fingers and then drag to scroll. The text under your fingers moves in the same direction as your fingers.

Use the View Client interface tools to display the touchpad, tap the touchpad with two fingers, and then drag to scroll. Use the onscreen touchpad to move the mouse pointer and click scroll bars.

Zooming In and Out

Pinch your fingers together or apart to zoom.

Window Resizing

If you use the full screen touchpad to resize a window, touch and hold one finger at the corner or side of the window and drag to resize, or double-tap with one finger and then drag.

If you use the regular-size virtual touchpad, to simulate holding down the left-click button while dragging the corner or side of a window.

  • IOS - double-tap with one finger and then drag
  • Android - tap and hold one finger until you see a pulse and then drag

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How do I use multiple monitors with VDI?

When connecting to Virtual Desktop using the Horizon View client you can use two monitors with a resolution up to 2560x1600 pixels for each monitor. Monitors may be used in Landscape or Portrait orientation.

Configure multiple monitors on Windows

  1. Launch and login with the VMware Horizon Client
  2. Click the Settings icon
    Image showing Horizon setting on Windows
    Note: If you do not have a settings icon please update your Horizon View client
  3. Select the Desktop for configuration and set Display to All Monitors
    An image of all monitors available for use is displayed
  4. Click on each of the monitors you would like to use (up to two) so they change colour to green
    Image showing selecting monitors on Windows
  5. Click OK - connections to this Desktop will now use the monitors selected

Configure multiple monitors on MacOS

  1. Launch and login with the VMware Horizon Client
  2. Click the Settings icon
    Image showing Horizon settings on MacOS
    Note: If you do not have a settings icon please update your Horizon View client
  3. Select the Desktop for configuration and set Full Screen Use Selective Displays.
    An image of all monitors available for use is displayed
  4. Click on each of the monitors you would like to use (up to two) so they change colour to blue with a tick in the top right corner
    Image showing selecting monitors on MacOS
  5. Close the window - connections to this Desktop will now use the monitors selected

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