Charles Sturt University
Charles Sturt University

Instant Messaging

What Is This Service?

Instant Messaging (IM) is a text-based real time communication tool that is available to all CSU staff through the Skype for Business or Microsoft Lync clients. IM can be used by two or more staff and enables quick and easy communication without having to send an email or make a telephone call.  Chat sessions involving multiple participants are known as a group chat or IM conference.  Messages sent in a group chat are seen simultaneously by all participants regardless of their location.

Ad hoc IM, audio and video conferences can be created and joined by staff to enhance meeting experiences.

Presence information displayed by the IM client allows you to check the current availability of your colleagues so that you can determine the best time to contact them.

What Is Included?

  • Instant Messaging to quickly and easily interact with staff no matter where they are
  • Secure messaging platform
  • Provision of Microsoft Skype for Business via the Install Software shortcut on Windows PCs
  • Provision of Microsoft Lync for Macintosh PCs
  • Integration with Microsoft Outlook
  • Provision of online user guides
  • Diagnosis and resolution of technical issues

Instant Messaging

  • Ability to send and receive messages to any CSU staff member using Skype for Business
  • Ability to save IM conversation history in Microsoft Outlook
  • Interoperability with Skype Personal, allowing direct communication and messaging with students and non-CSU colleagues

Conferencing

  • Ability to create or join ad-hoc audio or video conferences hosted in Skype for Business
  • Ability to join scheduled or audio conferences using Skype for Business
  • Ability to join ad-hoc conferences hosted in a CSU staff member's personal VMR

Presence Information

  • Ability to view presence information to check availability
  • Ability to customise, set and control access to your own presence and availability

What should I expect?

Target availability of service99% availability. 24 hours a day, 7 days a week
Support hourshttp://www.csu.edu.au/division/dit/services
Special access conditionsAvailable to all staff with a CSU email account
Significant incident responseUp to 15 minutes in 98% of cases for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)
Significant Incident resolutionUp to 4 hours in 98% of cases for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)

How Do I Initiate This Service?

Access to IM is automatically provided to all CSU staff who have a CSU email account.  Microsoft Skype for Business or Microsoft Lync are the software clients used to provide access to the IM service, depending on whether a Windows or Macintosh PC is used.

  • Skype for Business is installed from the Install Software shortcut on Windows PCs
  • Microsoft Lync is installed from the Self Service menu on Macintosh PCs 

How Much Does It Cost?

Provision, management and support of the Instant Messaging, Conferencing and Presence information service is funded by the University and provided at no additional cost to staff.

Where Can I Find On Line Self Help or More Information?

How Do I Request Support For This Service?

If you have further questions or need technical assistance after checking the online resources contact the IT Service Desk