Instant Messaging (IM) is a text-based real time communication tool that is available to all CSU staff through the Skype for Business or Microsoft Lync clients. IM can be used by two or more staff and enables quick and easy communication without having to send an email or make a telephone call. Chat sessions involving multiple participants are known as a group chat or IM conference. Messages sent in a group chat are seen simultaneously by all participants regardless of their location.
Ad hoc IM, audio and video conferences can be created and joined by staff to enhance meeting experiences.
Presence information displayed by the IM client allows you to check the current availability of your colleagues so that you can determine the best time to contact them.
|Target availability of service||99% availability. 24 hours a day, 7 days a week|
|Special access conditions||Available to all staff with a CSU email account|
|Significant incident response||Up to 15 minutes in 98% of cases for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)|
|Significant Incident resolution||Up to 4 hours in 98% of cases for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)|
Access to IM is automatically provided to all CSU staff who have a CSU email account. Microsoft Skype for Business or Microsoft Lync are the software clients used to provide access to the IM service, depending on whether a Windows or Macintosh PC is used.
Provision, management and support of the Instant Messaging, Conferencing and Presence information service is funded by the University and provided at no additional cost to staff.
If you have further questions or need technical assistance after checking the online resources contact the IT Service Desk