This service provides access to the Internet on campus using both CSU owned and personal devices. CSU owned computers with network registration can access the Internet from either the wired or wireless network. Personal devices can only connect to the wireless network to gain access to the Internet.
|Target availability of service||99% availability. 24 hours a day, 7 days a week|
|Special access conditions||Available to all staff requiring access to the Internet|
|Significant incident response||Up to 15 minutes in 98% of cases during support hours for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)|
|Significant Incident resolution||Up to 4 hours in 98% of cases during support hours for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)|
All computers and devices connected to the CSU network have the ability to access the Internet using the Internet Access System (IAS). If you are using a CSU computer or connecting to the wireless network the IAS authenticates and grants access when you login. The 3 methods used by the IAS are
The conditions and obligations of using the Internet at CSU are set out in the Policy for the Use of University Computing and Communication Facilities.
CSU tracks internet access for auditing purposes. Users may be contacted for clarification where there have been excessive or unexpected usage patterns.
The IAS is the control system used by CSU to manage and report on Internet Access. You can login to the IAS user portal at any time to check your usage history via the https://ias.csu.edu.au page.
All staff have a standard level of Internet access applied to their CSU owned computing device/s.
Standard access allows you to connect to all Internet services (both known and unknown) but any connections back that are not related to your web browsing will be denied.
Please note: you will not be able to host services (such as web pages) and have them accessible from the Internet under the standard access level.
Additionally, some Internet services are ALWAYS blocked for security policy reasons. These services are NOT available on ANY access level or by request. CSU also recommends you have anti-virus software and Internet security/firewall software on your device to protect you from unsolicited access from the Internet.
For more information:
If you have further questions or need technical assistance after checking the online resources contact the IT Service Desk