Charles Sturt University
Charles Sturt University

Official Web Publishing

What is this service?

The DIT web team are currently in the process of migrating existing web sites to the new Web Content Management System (CMS). When this migration is completed for all Faculties, Schools and Divisions the Official Web Publishing service will be retired.

Official web publishing rights are assigned by DIT to designated organisational staff to enable them to publish and edit their website content as required. Training is provided prior to the access being granted.

Website owners and curators (those with web publishing rights) are responsible for all content in their web site area particularly the appropriateness, currency and for removal of old content.

What is included?

  • Provision of Editing Web pages Training Course
  • Ability to request official web publishing rights to manage your team's website
  • Ability to request advice on content structure
  • Provision of site templates and initial directory structure design
  • Ability to request advice on search engine optimisation
  • Ability to request monitoring of visits to your website
  • Provision of comprehensive online service support resources including online guides and self help for web curators
  • Ability to request design, creation and redesign of forms
  • Ability to request URL redirects (forwarding) to mask an address when linking to it from other web pages
  • Ability to request short URL's for marketing campaigns
  • Ability to request changes to site template/stylesheet
  • Ability to request assistance with editing if curator is unavailable or having difficulties (if having difficulties refresher training can be requested)
  • Ability to request development of a new website
  • Diagnosis and resolution of technical issues

What should I expect?

Target availability of service CSU web servers have 99% availability, 24 Hours a Day, 7 Days a Week
Support hourshttp://www.csu.edu.au/division/dit/services
Special access conditions Available to all staff and CSU partners who need to manage official CSU web site areas as part of their position. Authorisation must be obtained from site owner before applying for access
Significant incident response Up to 10 minutes in 99% of cases for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)
Significant Incident resolution Up to 3 hours in 99% of cases for incidents affecting affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)

How do I initiate this service?

Training must be completed and competency demonstrated before official web publishing access can be granted.

  • To request initial/refresher training and Official Web Publishing access complete the request for access form
  • To request monitoring of visits (amount of traffic) to your website contact Marketing and Communications to be added to their list
  • To request design, creation and redesign of forms of a form contact the IT Service Desk
  • To request short URL's for marketing campaigns contact the IT Service Desk
  • To request changes to your sites template/stylesheet contact the IT Service Desk
  • To request development of a new website contact the IT Service Desk
  • If you do not have official web publishing access but need to publish time critical material contact the IT Service Desk

How much does it cost?

Provision of publishing rights, training, consultation and optional website features are funded by the University and provided at no additional cost to staff.

Where can I find online self help or more information?

Web Office

The CSU website is a core business, marketing and communication tool which is used to provide information and services to prospective students, current students, staff, members of the public and external organisations. It is subject to the University's quality assurance policies, procedures and practices.

Official pages carry the templated University design and each organisational unit within CSU is responsible for maintaining their areas. To ensure CSU's web pages maintain a consistent, professional appearance, certain specifications have been defined to establish a corporate style for the University website.

All official CSU pages share the same style of corporate branding and basic navigation elements. An official CSU page will include a standard header, navigation and footer. Various levels of pages have differing headers as do faculties, schools, divisions and enterprises. Templates are available for these areas to help you publish pages to the public site.

How do I request support for this service?

The CSU web team will resolve urgent issues with the site's functionality and/or content, contact the IT Service Desk to request this support.

If you have further questions or need technical assistance after checking the online resources contact the IT Service Desk