The Password Management service enables you to retrieve your forgotten password or change it at any time online without having to contact the IT Service Desk. Password Management also provides other tools for your convenience.
|Target availability of service||Target availability of service 99% availability. 24 hours a day, 7 days a week|
|Special access conditions|
Available to all staff
|Significant incident response||Up to 15 minutes in 98% of cases for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)|
|Significant Incident resolution|
Up to 4 hours in 98% of cases for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)
The University will never ask you for your password via email, telephone, letter or face to face. Do not disclose it to anyone. In conjunction with your username, your password authenticates you to access restricted systems and online services. You must treat your password like your ATM card PIN to prevent any unauthorised use. If you think someone knows your password and/or has logged into your account change your password immediately and advise the IT Service Desk of any activity not performed by you on your account.
All inclusions listed above are available to all staff. If your password has expired you must change it to restore your Internet access. The number of days until required password change is listed on the left hand side of staff.csu when you log in. Retrieve your forgotten password at any time using the Forgotten Password link on the staff.csu login page.
The provision, maintenance and support of the Password Management system is funded by the University and provided at no additional cost to staff.
If you need to access Banner or Alesco you cannot use special characters in your password. Read Why can't I log into Banner or Alesco since I changed my password for details of characters which cannot be used.
If you have further questions or need technical assistance after checking the online resources contact the IT Service Desk