Charles Sturt University
Charles Sturt University

Workspace Telephone

What is this service?

The Workspace Telephone Service provides VoIP telephone services to staff workspaces. Voice over Internet Protocol (VoIP) is a technology that allows you to make telephone calls using the CSU network instead of a dedicated telephone line. Using VoIP throughout the University significantly reduces telephony costs enabling staff to use the financial resources of the University as efficiently as possible.

The Workspace Telephone service includes the purchasing, provision and installation of a VoIP telephone, network access, voicemail and other features as requested.

Software is available which integrates with your VoIP telephone to provide many convenient new features.

What is included?

  • Provision of new telephone number
  • Provision of new standard handset
  • Ability to request provision of a new enhanced handset
  • Standard capabilities of telephone handset include calling number ID, speaker phone, headset port, screen display which shows telephone number, date and time
  • Voicemail setup and password resets
  • Local and long distance calling ability
  • Ability to request International (IDD) calling
  • Ability to ring 1300 and 1800 numbers
  • Ability to login with a PIN and logout of your telephone to prevent unauthorised usage
  • Ability to login (using your extension number and pin) to any CSU VoIP telephone in any location so people can still contact you when you are working from another campus (if you have Interaction Client you can use your laptop as a softphone to take your number with you when travelling)
  • Ability to receive voicemail messages in Outlook (as audio file attachments)
  • Access to voicemail off campus from Outlook anywhere (on CSU owned computers) or Web Outlook
  • Access to optional applications (Interaction Client for staff and Interaction Supervisor for call centre Managers) which can be installed on your computer and integrated with the Workspace Telephony service to provide additional functionality

What should I expect?

Target availability of service 99% availability. 24 hours a day, 7 days a week
Support hourshttp://www.csu.edu.au/division/dit/services
Special access conditions Available to all staff
Significant incident response Up to 15 minutes in 98% of cases for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)
Significant Incident resolution Up to 4 hours in 98% of cases for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)

How do I initiate this service?

To purchase a new telephone handset complete an order form (available on the CSU Computer Shop website) and send to the CSU Computer Shop.

To purchase Interaction Client please log your request including the account code to be charged via the IT Service Desk Self Service Portal.

To install Interaction Fax double click the Install Software icon on your CSU computer desktop, click on Interaction Client - Fax - Install or Repair to select it, click Run and follow the prompts

To install Microsoft Office Communicator double click the Install Software icon on your CSU computer desktop, click on Microsoft Office Communicator 2007 R2 - Install or Repair to select it, click Run and follow the prompts

How much does it cost?

Refer to CSU Computer Shop website.

Software

  • Interaction Client licence is $100
  • Interaction Fax is free
  • Microsoft Office Communicator is free from Install Software icon on CSU computers

Where can I find online self help or more information?

Workspace telephones can not be used during a power outage. You must use an emergency phone or a mobile phone to make calls during these times. Emergency phones are located in and outside of buildings and should be used to call 000 and during a power outage.

How do I request support for this service?

If you have further questions or need technical assistance after checking the online resources contact the IT Service Desk