Student Payment Methods
- By Internet (WWW)
- BPAY
- In Person
- By Mail
- By Facsimile
- IMPORTANT credit card conditions of use.
- Additional Information
By Internet (WWW)
This is our preferred payment method. Please read the frequently asked payment questions (FAQ page) if you are a first time user. Here is our CSU online secure payment site.
Payments can be made using your Visa, MasterCard, Diners Club or American Express credit cards. If you use this payment method your payment details are more secure than any of the alternatives. For more information on using a credit card on the Internet, read our credit card myths document [.doc 33kb].
A receipt / payment confirmation is issued immediately, which you can record or print. You will also receive an e-mail confirmation that the payment has been successful. The payment occurs in "real-time" so you can view the payment on your CSU account with no delays in updating. If your results were withheld, payment of the outstanding amounts by this method will remove the restrictions immediately. The University CANNOT & DOES NOT accept payments by e-mail.
BPAY
If you have registered with your financial institution to use BPAY, you can make a payment at anytime using your own financial institution's telephone or Internet banking connections. Go to the BPAY website if you don't know if your financial institution has BPAY facilities. You don't need to have a credit card to use BPAY, as this facility also allows for payments from cheque or savings accounts, depending on how you set up your payments.
To access BPAY you should contact your financial institution for information on how to use their BPAY service.
You will need to quote your BPAY Customer Reference Number. This unique number is located in the top right hand corner of any CSU electronic statement or beside the BPAY logo on your "Financial Balances" web page. If you have difficulty locating your Customer Reference Number, contact us on 02 6933 2271 during office hours, or email us at: accrec@csu.edu.au.
Additionally, you will need to know our BPAY Biller Codes.
They are:
- 4036 (Accommodation only),
- 4044 (for HECS-HELP or FEE-HELP tuition-only payments) or
- 4051 (for payments other than Accommodation or HECS-HELP or FEE-HELP).
PLEASE NOTE: Payments made via BPAY require overnight processing to arrive at CSU. For more detail see paragraphs below.
If a BPAY payment is made before your bank's cut off time on a BUSINESS day (see comment below regarding cut off times), the payment is transferred across to your CSU account by lunchtime the following BUSINESS day. This is because each individual bank stores up its customers' BPAY payments for that day and then remits them in a single batch file to our bank, via their overnight processing. If a payment is made after the cut off time, or on a weekend or public holiday, the payment is stored by your bank and included in the next BUSINESS day's processing.
Please be aware that cut off times vary between banks. This time is usually advertised on your bank's internet banking site or available from their telephone banking service. Cut off times can vary widely from as early as 17:00 to as late as 23:00 on each BUSINESS day.
In Person
We accept cash, cheque, money orders or credit card payments (MasterCard, Visa, Diners Club or American Express) at our University Cashier Offices.
Hours of operation are:
- Bathurst, Orange, Thurgoona and Wagga Wagga Campuses:
10:00 am - 4:00 pm Monday to Friday - Albury (City) Campus:
Operates reduced hours of 1:30 pm - 4:00 pm on Wednesdays only - Dubbo Campus:
Operates reduced hours of 11:00 am - 3:00 pm on Wednesdays only - Goulburn Campus:
Operates reduced hours of 9:30 am - 1:00 pm on Wednesdays and Thursdays only
By Mail
Send your cheque, money order or credit card details to -
- Cashier, Division of Finance, Charles Sturt University, Locked Bag 590, WAGGA WAGGA NSW 2678.
Cheques should be made payable to "CHARLES STURT UNIVERSITY". Please write your student number on the back of the cheque or money order.
Please DO NOT send cash or debit card details by mail. It is illegal and unsafe.
By Facsimile
Complete the attached Credit Card Payment form [.doc 30kb], print a copy and fax to 02 6933 2870 or 02 6933 4099. (To avoid duplication of payment, DO NOT post the original as well). Payments by this method require manual handling which may result in a delay of a few days. We record when the payment is received at CSU. Providing you supply us with your student identification number, there is no need for a cover sheet or to send the front of the statement.
IMPORTANT credit card conditions of use.
If your credit card details are incomplete, illegible or processing is declined by your financial institution, you will be considered not to have made the payment. It is your responsibility to ensure the details supplied are accurate and complete, and that funds are available to process the transaction. Incomplete details are the same as not signing a cheque. For privacy reasons, the banks do not provide a reason, they simply decline the transaction outright. We will try to contact you if this does happen, but accept no responsibility for delays in processing.
Note: Should you incur a late payment fee or penalty you have the right of appeal through the University. You may also have recourse through your credit provider if declinal is due to their error.