Refund Information
Refunds are processed by the Accounts Receivable section of the Division of Finance, under authority of the University section responsible for the refund.
Different sections of the University have different policies regarding the refund of fees, charges or payments. Please read the additional information at the links below concerning the appropriate section. If you still have a query, contact the appropriate section for more information.
If you believe you are entitled to a refund and have not yet received it, you should check your account to see if there is an entry for the refund on your account. This will normally show with the "detail code" - RFDB and as a "charge (C)" type entry. If there are no entries on your account or you wish to contact the appropriate people in the Accounts Receivable section, you can send an email to refunds@csu.edu.au with the following information:
- Your full name
- Your student identification number
- Your contact details, ie: a business hours telephone number (it's easier to discuss the problem in person if necessary) and/or email address
- Your refund query
They will then investigate the matter and advise you what is happening.
How long will it take to receive a refund?
Once the refund process has been started in Accounts Receivable, it normally takes approximately 5 working days for the refund to be despatched.
To expedite delivery, the University will endeavour to remit the proceeds direct to your nominated bank account in Australia, via electronic funds transfer (EFT).
To record your bank details, or to check the bank details we currently hold for you, please click here. (NOTE: Your current CSU logon ID and password are required).