Important information for First Time Users of our Secure Web Payment Site
Links to questions:
- A brief run through of the overall payment process
- Shopping carts what & why
- "Invoice reference numbers" what & why
- Contacts in case a payment goes wrong
- Information to send regarding the problem
- Length of time for a reply.
A brief run through of the overall payment process?
There are two web pages where you can make payments. The first page allows you to select and pay for items currently showing on your account. The second page is for making additional payments that are not currently on your account (eg HECS) or ordering a transcript.
DO NOT SELECT "View or PAY for Cart contents" before you select items to pay
The links to select the individual items you wish to pay are located in the middle of the page. The different links start with "View and pay....". To select one of these, click on the description.
Then you can either go to the bottom of the section and select the "Add all payable items to your cart" if you wish to pay for everything that is outstanding. You could then remove individual items if necessary, or select the "shopping cart" (see below). Because of the way your browser operates you may be returned to the top of the payments section on the page each time you make a selection. As you add items to your cart "The Total Amount for the items in your Cart" will increase.
The "Your Payment" box is the amount you are paying for that individual charge. You can change the amount if you wish to. eg you know you are withdrawing from a subject so you only want to pay for 1 subject instead of 2, you can change the "default" amount to a lower figure.
When you have finished selecting the items you are paying, select "View or PAY for Cart Contents". You may need to scroll down to see this. This will take you to a new page where you can confirm the payments you will make. You can "remove" any items you don't want to pay for. If you need to add any extra items you will have to use the "back to page" link to return to the selection pages to add the extra items to your "cart", or if you use the "back" button you will need to refresh your browser to update the selection pages. You should make a note of the "invoice reference number" in case you have to refer back to it later (see below).
You then select the "Pay Now" button. Depending on the number of items you are paying for, you may need to scroll down to see this button. This will connect you with the secure payment website. You enter your credit card details, check the e-mail address that is shown and change if necessary. You may need to scroll down to see your e-mail addres and the continue button. Click the "continue" button and your payment is processed.
You should record the Internet Payment ID number in case of any problems later.
The final part of the payment process is when you will be taken to a "Your Payment was successful" page .
DO NOT CLOSE YOUR BROWSER UNTIL YOU SEE THIS WINDOW. IF YOU DO, YOUR PAYMENT MAY NOT BE PROCESSED CORRECTLY.
You can then view your account to confirm the transactions, return to "student.csu", view your transcript or exit the system.
If your payment was not processed you will be returned to an "unsuccessful" page and your options explained.
Shopping carts for what & why?
The use of "shopping cart" technology and these symbols are common practice on the web. Because of this we are using the same methods/principles.
The shopping carts are normally empty. The amount shown in the "Your Payment" box is a default amount that is necessary to fully complete payment of that individual charge. You can change the amount if you need to. When you click on the "shopping cart" it will add the amount shown in the "Your Payment" box to the total amount to be paid in your shopping cart.
This indicates that you have selected this item for payment. The amount shown has been added to the total amount you are paying. You can change the amount and "click" on the shopping cart again. This will adjust the amount being paid in your "shopping cart" overall.
"invoice reference numbers" what & why?
This is a unique number in our system. It allows us to put a reference against the transactions you are making so they can be referred back to and so the transaction can be identified in the banks processing system. This prevents duplicate processing.
Contacts in case a payment goes wrong.
If you make a payment that is incorrect you should contact staff in the Division of Finance, Accounts Receivable section. Their phone number is 02 - 6933 2337, their fax number is 02 - 6933 4099, however it is preferable to email the details to them at webpayment@csu.edu.au .
Information to send regarding the problem?
Send your student identification number, name, contact details, ie a business hours phone number (it's easier to discuss the problem in person if necessary) and details (as much detail as possible-including reference numbers) of the error.
Length of time for a reply.
E-mail messages should receive a response within 1 business day, advising what is being done and how long they estimate it will take to resolve the matter. You will also be provided with the details of the contact person handling the problem.
Facsimile messages take longer to process, but you should be contacted within 2 business days.When facsimile messages are received they come in with all the other messages we get.
Thank you for taking the time to read this information.
We believe it will be of assistance to you when you are making payments on our Secure Student Payment Web site. More help information can be found on the FAQ page.
Please give us feedback on this page by e-mailing your comments to the Finance Systems Office.