HR Service Standards
| Enquiry | Action |
|---|---|
| General Information | We will respond within 7 working days. |
| Timesheets | Timesheets received by the due date will be processed in the next pay. Refer to the Pay Day Calendar for timesheet deadlines. |
| Recruitment Forms | Will be forwarded within 2 working days to the appropriate staff member for action. |
| Contract Extensions | Will be processed prior to the expiration of the current contract. |
| HDA Forms and Leave Forms |
Will be processed as per the following principles: Requests that impact on salary payments are prioritised in order of the pay period in which any changes take effect and the impact on the staff member (for example, a staff member who may not be paid at all would be prioritised over a staff member receiving a pay increase); New appointments are handled next, to facilitate access to IT systems. |