Employee Assistance Program - Online Access
CSU has engaged IPS Worldwide to provide free short term professional counselling services to staff and members of their immediate families. The counselling can be for either work-related or personal issues, and is strictly confidential.
Work related issues may include: problems with performance, relationships with co-workers, managing conflict, adjusting to change, handling work stress, making career choices and dealing with traumatic events.
Personal or family issues may include concerns about children, relationship issues, financial or legal problems, midlife issues, domestic violence, emotional or physical abuse, grief or loss, substance abuse (including tobacco), alcohol and other drug dependencies and stress management.
An Employee Assistance Program (EAP) is completely independent and confidential service providing professional counselling and onward referral as required for all employees and their families;
An Employee Assistance Program is by definition an employer funded counselling, health and work-life balance initiative. CSU has decided to provide this service to you at no personal charge.
IPS will not share any information about your counselling with anyone and your employer will never know who has used the service. Only if you want and give written permission can information be shared.
As part of our partnership with IPS Worldwide, WebEAP is offered as a free online service available to all staff and their immediate families. WebEAP is a member’s only portal that once accessed, offers a range of resources, articles and tools on numerous topics related to health and wellbeing.
To access WebEAP use the information below to initially log into the portal. After logging in the first time using the below information, you will be taken through to your portal and prompted to set up your own account. After setting up your account you will use your own login and password for future visits to the WebEAP service.
To access WebEAP go to: www.webeap.com
Initial WebEAP log in details:
Identification: charlesuniuser
Password: 2709charlesuni
How can I contact an IPS counsellor?
To make an appointment from anywhere in Australia
call 1 300 366 789
From overseas (e.g. for Ontario Campus staff or staff travelling overseas)
call +61 2 9232 7249
For Traumatic Incidents or Crisis Counselling (reserved for urgent appointments)
call 1 800 451 138 (24 hours/7 days)
Other information on critical incident and emergency planning is available from the Division of Facilities Management website.
| Company Code |
CSU Location |
| CSUNI0100585 |
Albury/Wodonga |
| CSUNI0200586 |
Bathurst, Dubbo, Orange |
| CSUNI0300584 |
Canberra, Goulburn, Manly, Wagga Wagga |
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