Employee Assistance Program
CSU has engaged PPC Worldwide to provide free short term professional counselling services to staff and members of their immediate families. The counselling can be for either work-related or personal issues, and is strictly confidential.
Work related issues may include: problems with performance, relationships with co-workers, managing conflict, adjusting to change, handling work stress, making career choices and dealing with traumatic events.
Personal or family issues may include concerns about children, relationship issues, financial or legal problems, midlife issues, domestic violence, emotional or physical abuse, grief or loss, substance abuse (including tobacco), alcohol and other drug dependencies and stress management.
What is EAP?
An Employee Assistance Program (EAP) is completely independent and confidential service providing professional counselling and onward referral as required for all employees and their families.
Who pays for the EAP service?
An Employee Assistance Program is by definition an employer funded counselling, health and work-life balance initiative. CSU has decided to provide this service to you at no personal charge.
How can I be sure that EAP consultation is confidential?
PPC Worldwide will not share any information about your counselling with anyone and your employer will never know who has used the service. Only if you want and give written permission can information be shared.
PPC Online
As a part of our partnership with PPC Worldwide, PPC Online is offered as a free online service and is available to all staff and their immediate families. PPC Online is a member’s only portal that once accessed, offers a range of resources, articles and tools on numerous topics related to health and wellbeing.
To access PPC Online use the information below to initially log into the portal. After logging in the first time using the below information, you will be taken through to your portal and prompted to set up your own account. After setting up your account you will use your own login and password for future visits to the PPC Online service.
To access PPC Online go to: www.ppconline.info/au
and enter your username and password below:
UserName: Charles Sturt Univer
Password: CharlesSturt1
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Accessing the Service and Service Delivery
How can I contact a PPC Counsellor?
Self-referral is the predominant method for accessing this service. Employees and eligible family members can make an appointment from anywhere in Australia by calling 1 300 361 008
NB - On occasion managers or work colleagues can encourage each other to use the service. The decision to make an appointment is at the discretion of the individual and participation is entirely voluntary.
From overseas (e.g. for Ontario Campus Staff or staff travelling overseas) call +61 3 9658 0025
For traumatic incidents and crisis counselling the above numbers are accessible 24 hours a day, 7 days a week.
Other information on critical incident and emergency planning is available from the Division of Facilities Management website.
How is the service delivered?
EAP sessions can be delivered face-to-face at a PPC Worldwide location, over the phone or online via Skype.
How long is an EAP session?
Each EAP session is approximately 1-hour in duration.
Who are our Counsellors?
PPC Worlwide's counsellors are a highly professional, friendly and caring team of qualified psychologists and social workers. All counsellors have peak industry body accreditation and substantial experience.
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