Service Standards
The HR Service Centre prioritises requests and enquiries based on the following principles:
- Casual timesheets that have been completed in full will be processed in the next available pay. Refer to the Pay Day Calendar for timesheet deadlines.
- Requests that impact on salary payments are prioritised in order of the pay period in which any changes take effect and the impact on the staff member (for example, a staff member who may not be paid at all would be prioritised over a staff member receiving a pay increase);
- New appointments are handled next, to facilitate access to IT systems.
Please note that incomplete requests may have to be returned to the staff member for additional information.
| Enquiry | Action | Further Information |
|---|---|---|
| General Information | We will respond within 5 working days | Salary, Leave & Conditions |
| Timesheets | Timesheets received by the due date will be processed in the next pay. | Pay Day Calendar |
| Leave Forms | Will be processed as soon as possible. | Leave |
| Leave Balances and Bookings | To view leave balances. To reverse a leave booking on the kiosk |
Quick Reference Guide for Leave Online |
| Recruitment Forms | Will be forwarded to the appropriate staff member for action. | Recruitment |
| HDA Forms | Will be processed as soon as possible. | Acting Appointments & Higher Duties Allowances |
| Contract Extensions | Will be processed prior to the expiration of the current contract | Fixed Term Appointments |
| Links | |
|---|---|
| Submit HR Enquiry | FAQ - under development |