Online Meeting (Adobe Connect)
Quickstart Guides for Students and Meeting Hosts
Overview
Known Issues
Technical Help for Students
Technical Help for Staff
Help for Students and Participants
Help for Meeting Hosts and Staff
Useful Help from Adobe Connect
Where to find Help
Quickstart guide - Quickstart guide for Interact Hosts (PDF)
- Quickstart guide for Participants (PDF)
Overview
Online Meeting is a live, virtual classroom environment.
It allows synchronous online meetings with text chat, audio, video, application sharing and content display.
There are whiteboards and polls, question and answer, discussion notes, file sharing, break-out rooms for group discussion, multiple choice and short answer quizzes, and emoticons for participant feedback.
Online Meeting can be used by:
Staff to:
- conduct tutorials for students;
- provide interactive presentations for students;
- record sessions so:
- participants can review them later;
- those who could not attend can catch up on material they missed;
- hold meetings with students or other colleagues.
Students to:
- make presentations to their colleagues in the subject Interact site;
- work collaboratively on class projects
Why use Online Meeting?
Online Meeting offers the opportunities to:
- make a real time connection with offcampus students (who otherwise may not meet the lecturer face to face).
- connect participants via the Internet.
- meet via the video over internet protocol (VoIP) and share applications and presentations (even if you don’t have a web cam).
- meet with colleagues for:
- research meetings;
- general staff meetings.
Sessions can be recorded so participants and those who cannot attend can watch the recordings to review and catch up on material they missed.
Within the sessions a Host can increase student engagement by using the following pods:
- “Share”, “Add New Share” to share:
- documents;
- screen (desktop or application including “Pause and Annotate”);
- whiteboard;
- “Notes”
- “Attendees”
- “Video” sharing video via webcams
- “Files”, “Add New File Share”
- “Chat” (to everyone or private if enabled);
- “Weblinks”“Poll”to ask:
- multiple choice questions
- multiple answer questions
- short answer questions
- broadcast participant responses to polls
- “Weblinks”“Poll”to ask:
- “Q & A”
Known Issues
Pop-up Blocker Message appears when trying to access the room
Make sure all popup blockers are turned off (browser, Google Search toolbar popup blocker, security software such as McAfee popup blockers etc – you will get a message if that is the issue).
Accessing Recordings
An issue has surfaced where some students/participants have been unable to access Online Meeting recordings. This is because the default setting for recordings is private. If the recording is made public (see instructions in Help for meeting hosts – “How to make an Online Meeting recording public”) then all students/participants will be able to access the recording and see the documents that have been shared in the meeting.
Otherwise students/participants who want to watch the meeting recording need to:
- login to Interact;
- click on the subject meeting room first to open it (let it fully load);
- click the X to close it;
- click the number under recording which opens the recording list;
- click the URL; and
- the recording will load and play.
If students/participants don’t open the meeting room first they will be prompted to enter an Adobe Connect login and password (this is not their CSU password). If they enter their CSU password they will get a message that they are not authorised. Clicking the meeting room first authenticates them so they can then open the recording and do not get that prompt.
Other Known issues
- Adobe Connect 9 known issues
- Google Chrome browser issue
- Adobe Connect Help – See Top issues and Community questions
- Troubleshooting – meeting connection diagnostic & troubleshooting tips
Technical Help for Students
Student Central
(AEST Monday to Thursday 8am to 5.30pm; Friday 8am to 5pm)
Phone:
1800 ASK CSU 1800 275 278
International: +61 2 6933 7508
Fax: 6338 6599
CSU Internal: 37507
Email: ask@csu.edu.au
Chat:
http://www.csu.edu.au/student/chat
Monday – Friday 9:00am – 5:00pm
Technical Help for Staff
Phone:
Monday to Friday - 8am - 6pm (AEST)
Local Call Australia wide: 1300 653 088
International: + 612 6338 4357
CSU Internal: 84357
Please note that Online Meeting technical support is available Tues, Wed and Thurs 6 – 9pm and is ONLY accessible via the Service Desk phone.
Help for Students and Participants
Quickstart guide - Quickstart guide for Participants (PDF)
Equipment check and mobile devices
System requirements (PDF)
Meeting connection diagnostic (Webpage)
What devices can I use access to access an Online Meeting? (PDF)
Do I need to download any software/app to use Online meeting on my mobile devices? (PDF)
Do I need to wear a headset? Or What other equipment do I need? (PDF)
What can I do from my tablet device as a participant? (PDF)
What can I do from my smart phone as a participant? (PDF)
In the online meeting room
Students/Participants are able to:
- talk
- chat
- answer questions
and, depending on the rights that have been given to students/participants by the Host of the meeting,:
- draw on a whiteboard
- share a document
Jumpstart for participants (video)
How do I talk? (PDF)
How do I setup and use my webcam? (PDF)
Accessing recordings
See known issues in the top main menu.
Help for Meeting Hosts and Staff
What to do before a session
Using Online Meeting
After a session
Accessing Online Meeting events for special purposes
What to do before a session
What devices can I use access to access an Online Meeting? (PDF)
Do I need to download any software/app to use Online meeting on my mobile devices? (PDF)
Do I need to wear a headset? Or What other equipment do I need? (PDF)
What can I do from my tablet device as a host or presenter? (PDF)
What can I do from my smart phone as a host or presenter? (PDF)
What internet connection do I need to run Online Meeting? (PDF)
How can I set my meeting for access by users with low internet connectivity? (PDF)
How to create an Online Meeting room in Interact and accessing Adobe Connect Central? (PDF)
Can a Host change Online Meeting room preferences? (PDF)
Can I talk to an Educational Designer about making my session interactive? (PDF)
Can I set up multiple choice and short answer questions before the session? (PDF)
How can Hosts add content before a session? (PDF)
What file types can I share through the Share documents feature of the share pod? (PDF)
How can I share word documents? (PDF)
What is the difference between shared content and my content? (PDF)
Can I share my applications from my desktop? (PDF)
Can I share web links (urls)?(PDF)
Can I practise before my live session? (PDF)
How to record a meeting? (PDF)
Can I have a Face to Face session at the same time as an Online Meeting session? (PDF)
Publishing captivate quizzes in Adobe Connect (PDF)
Does Adobe Connect work with a screen reader & have keyboard shortcuts as an alternative to using a mouse? (Video)
Will students with disability be able to access my Online Meeting and my content? (Webpage)
(Back to Help for Meeting Hosts and Staff help menu)
Using Online meeting
What is this function in online meeting?
What are the different meeting roles? (Video)
What can a host and presenter control in an Online meeting? (Video)
What is a pod in online meeting? (PDF)
What are the different types of pods and their function? (PDF)
What is the “Presenter Only Area”? (PDF)
What are the various template options? (PDF)
How to do things in online meeting?
Talk and Chat
How do I talk? (PDF)
How do Hosts give participants the right to talk? (PDF)
How can Hosts mute a single participant? (PDF)
How can Hosts stop chat? (PDF)
How to save a session chat? (PDF)
Content
How do Hosts add content during a session? (PDF)
How do Hosts access content during a meeting? (PDF)
How can Hosts reuse content created for one meeting in another? (PDF)
Breakout Rooms
How do I create breakout rooms? (PDF)
How do I manage breakout rooms? (Webpage)
Pods
How do I create Multiple choice and short answer questions (PDF)
How do I use the Q&A and Chat pods in Adobe? (PDF)
How can I manage my pods? (PDF)
How can I draw free hand in Online Meeting? (PDF)
How can I get a copy of the meeting chat? (PDF)
How can I share word documents? (PDF)
Other
Can a Host change Online Meeting room preferences? (PDF)
How to create a poll? (PDF)
How do I use a webcam?
How do I send out an invitation? (PDF)
Recordings
How do I record a meeting? (Video)
How do I stop recording a meeting?(PDF)
(Back to Help for Meeting Hosts and Staff help menu)
After a session
Recordings
How do Hosts get to recordings? (PDF)
How can Hosts download or link to recordings? (PDF)
How can Hosts edit recordings? (Video)
Reports
How do Hosts access reports? (PDF)
What types of reports are available? (Webpage)
(Back to Help for Meeting Hosts and Staff help menu)
Accessing Online Meeting Events for special purposes
Event options
How to create an event and registration. (Webpage)
How do I send out an invitation? (Webpage)
(Back to Help for Meeting Hosts and Staff help menu)
Useful Adobe Connect Help
Adobe Connect How To Topics
Troubleshooting – meeting connection diagnostic & troubleshooting tips
Learn Adobe Connect – Getting Started
Adobe TV – are videos demonstrating Connect 8 but many of the features are similar
Adobe Connect Pro – a series of videos
Adobe Connect User Community