Known Issues
As can be the case with major software or system rollouts, there are some known issues with the current instance of CSU Interact . DIT is working on these issues and users are encouraged to, before logging a Service Desk request to advise of an apparent fault, familiarise themselves with ‘Known Issues' described on this page. These issues needn't be reported, as DIT is already aware of them.
Cannot import Outlook calendar into Calendar tool with
Australian date format
FCK Editor issue for Mac users
FCK Editor - other
Group email
Modules too large to import
Modules: Text may not appear in author window when using Mozilla Firefox browser
OASIS
Resources folder name issue
Student enrolment inaccuracies
WebDAV
Cannot import Outlook calendar into Calendar tool with Australian date format
A workaround is to set your Language to English (United Kingdom). To do this, go to My Workspace > Preferences > Language.
FCK Editor issue for Mac users
When copying from Word into the FCK editor on a Mac using Firefox, hyperlinks and styles aren't copied - only text. See details at http://dev.fckeditor.net/ticket/711
FCK Editor - other
When editing content using the FCK editor, the Styles drop down box does not display a style. Use the Format, Font, Size and Colour options to set styles instead.
Group Email
Group Email displays two addresses - one uppercase, one lowercase.
Modules too large to import
Although content of any size can be zipped and exported using the Export function in the Modules tool, there is a limit of 20 MB on the size of content that can be imported into Modules using the Import function. There is a straightforward workaround using the Import from Site function. See Importing material from another site in Site Info in CSU Interact Help for details.
Modules: Text may not appear in author window when using Mozilla Firefox browser
Although the Mozilla Firefox browser works well for most tasks and tools within Interact, an issue has been identified where text that has been entered into a module wont display in the author window yet is visible in the student view – this makes editing a section impossible. The solution is to use Internet Explorer version 6.0 or later.
OASIS
There is a problem with merged sites and which subject coordinator gets manager access to OASIS. An IT Service Desk request for the addition of a staff member as manager to the relevant new merged subject group will need to be made.
Resources folder name issue
If a folder name contains a hash (#) or an apostrophe and that folder was created or named using WebDAV, then a user clicking on the folder name will not be able to access the contents of the folder. See details at http://bugs.sakaiproject.org/jira/browse/SAK-8566
Recommendation: Do not use # or ' in folder names.
Student enrolment inaccuracies
Student members of a subject site are listed automatically from the student enrolment database. Subject Coordinators should normally not need to add or remove CSU students to or from a subject site. However, there have been a number of reported cases of students remaining as site participants after they have withdrawn from a subject. If this occurs the Subject Coordinator can effectively remove the student from the Interact site by making them Inactive (see further instructions). This will not remove the student from the forum; to do so, the Subject Coordinator can bar the student to prevent them from accessing a forum. This can be done from within the management section of the forum (User tab > Bar user).
WebDAV
Users may find that the instructions for using WebDAV for uploading multiple resources are unsatisfactory. An interim solution for XP users is to simply click on the link shown in the site's WebDAV instructions (as shown below). If this is unsuccessful, try closing and re-opening Internet Explorer (after first logging out of CSU Interact).
