Library client satisfaction surveys

2017 Library Client Survey

About the Survey

In 2017 we will conduct our biennial client survey. This externally administered, nationally benchmarked user satisfaction survey is undertaken by most academic libraries in Australia. The survey results lets you tell us which of our services are important, where we are doing well, and where we can improve.

It also helps us to:

  • measure our performance over time
  • benchmark our performance against other university libraries
  • set priorities and manage major issues identified by our clients
Participate in the 2017 Library Client Survey

Prize draw - Terms & Conditions

  1. Entry into the prize draw is available to current Charles Sturt University (CSU) staff and students who are enrolled to study with or employed by CSU at the time of the prize draw. Eligibility will be verified internally before winners are notified or prizes are offered. In the event of an ineligible entry being drawn, a re-draw will be held.
  2. The promotion commences at 9:00am AEST on 24/4/2017 and entries close at 9:00 am AEST on 22/5/2017.
  3. To enter the prize draw, an eligible entrant must:
    1. complete the Library Client Survey 2017 survey regarding their opinion of CSU’s library (the survey is available online at CSU’s Library website); and
    2. nominate to take part in the prize draw by providing their CSU identification number.
  4. The random prize draw will take place at 12:00pm AEST on 29/5/2017 at Insync Surveys, Level 7, 91 William Street, Melbourne, Victoria 3000.
  5. The first four drawn eligible entries will each receive $200 cash prizes; the second four drawn eligible entries will each receive a $50 Coop Bookshop voucher.
  6. Total prize pool value is $1,000.
  7. Winners will be notified by phone or email within 5 business days of the draw.
  8. Each entrant consents to being contacted by CSU Library staff for the purpose of accepting a prize. Contact details provided to CSU will be used. Personal information is managed by CSU in accordance with the CSU Privacy Management Plan . Any entrant can contact the CSU Ombudsman about personal information held by CSU about them. Supply of personal information is voluntary, but if an entrant declines to do so then CSU may not be able to include their entry in the prize draw or award an applicable prize.
  9. Cash prizes will be transferred into the winner’s CSU account, or a bank account of the winner’s choosing.
  10. Coop book voucher prizes will be posted to the winner’s postal address as recorded in CSU student or staff administration systems, unless notified otherwise.
  11. An announcement of the prize draw will be made on CSU Library social media sites on 8/6/2017.
  12. CSU will not disclose the personal details of the prize winners without permission.
    Authorised under NSW permit number: LTPS/17/13298

Find out how we responded to your feedback in the 2014 client satisfaction survey.