Division of Library Services

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In the two years between the 2008 and 2010 surveys, your satisfaction with the library’s performance improved. We’ve listed the top ten areas that were most important to you in 2010, and are pleased that five of these were also amongst the top ten areas where you thought we performed well.

There is always room for improvement though, so we’ve also looked at the areas where you wanted us to do better, and told you how we’ve addressed these in the past two years.

Thanks for your input. We look forward to your feedback in the 2012 survey, and hope we do even better this time.

You said "..the Library is doing well"

*Highlighted areas were rated highly in both importance and performance.

September 2010:
IMPORTANCE: Top 10	PERFORMANCE: Top 10
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs	Library staff treat me fairly and without discrimination
Library staff provide accurate answers to my enquiries	Library staff are approachable and helpful
Library staff are approachable and helpful	Library staff provide accurate answers to my enquiries
When I am away from campus I can access the Library resources and services I need	Library staff are readily available to assist me
Course specific resources meet my learning and research needs	Self Service (e.g. self check loans, requests, renewals, holds) meets my needs
Library staff are readily available to assist me	Face-to-face enquiry services meet my needs
The Library catalogue is easy to use	Books and articles I have requested from other CSU campuses are delivered promptly
Library staff treat me fairly and without discrimination	Books and articles I have requested through InterLibrary Loans are delivered promptly
The Library website is easy to use	When I am away from campus I can access the Library resources and services I need
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs	The Library is a good place to study

What We've Done

You told us:
"A computer is available when I need one"

What we've done:

• Wagga Wagga Learning Commons and 24 hour space opened in 2012.
• More computers available in Wagga Wagga and Bathurst Learning Commons.
• Computer labs in Bathurst made available for casual use outside of teaching hours.

You told us:
"The Library catalogue is easy to use"

What we've done:

• Primo Search was launched in 2012. Finding information is much simpler now that you can easily refine searches and locate journal articles along with books and other items.

You told us:
"The items I’m looking for on the Library shelves are usually there"

What we've done:

• Consolidate large parts of the collection to make it easier to find items.
• Expand online collections (eBooks, eJournals, etc).

You told us:
"Opening hours meet my needs"

What we've done:

• Wagga Wagga Learning Commons and 24 hour space opened in 2012.
• Library’s virtual services (Live Chat and 1800 number) hours have been extended to evenings and Sundays.
• Offer extended opening hours to Subject Coordinators during residential schools.
• Wagga Wagga and Bathurst Libraries remain open for evenings and weekends during mid-session breaks.

You told us:
"I can get wireless access in the Library when I need to"

What we've done:

• Wireless access continually being improved by Division of Information Technology.

You told us:
"The Library website is easy to use"

What we've done:

• Develop Library tab in new CSU Student web portal, ensuring important library information is easy to find.
• Introduced online scavenger hunt during Orientation Week to familiarise new students with the website.
• Redesign of the main Library website is planned.

You told us:
"Course specific resources meet my learning and research needs"

What we've done:

• Made it simpler to create links to online articles and readings within your subject Interact sites.
• Reviewed the subject categories for journal databases, making it easier to find appropriate databases.
• Improved the currency and stability of links on Subject Support pages.

You told us:
"Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs"

What we've done:

• Greatly increased our online collections, including
  • over 70,000 new eBooks;
  • new journal databases such as Proquest, WARC, OneSource;
  • video collections from Alexander Street Press; and many more.
• Made it simpler to find online resources through Primo Search.

You told us:
"Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs"

What we've done:

• Introduced trial of free return postage for distance education students within Australia.
• Introduced postage for distance education students living outside of Australia.
• Improved collection in Dubbo.
• Improved microfilm equipment.
• Improved online collection of resources.
• Continue to develop the collection in line with teaching and research requirements.

You told us:
"The Library anticipates my learning and research needs"

What we've done:

• Offer virtual library training through webinars and chat group sessions.
• Improved library services to students at TAFE and other partner institutes.
• Embedded more tutorials into subjects to ensure students know how to use library resources.

You told us:
"Library resources accessible on mobile devices"

What we've done:

• Develop Primo Search mobile website
• Develop mobile library website with opening hours, contact information, and journal databases with mobile interfaces.

Want to know more?

• Read the complete Library Client Survey Report 2010