Organisational Roles & Chart

Divisional Office

The Divisional Office contains all the positions which report to the Executive Director: the Secretary; Copyright Coordinator; Manager, Business Services; Director, Client Services (who deputises for the Executive Director); and Director, Development Services.

Business Services

Business Services supports the operations of the Division. It provides Division-wide business support services and develops and implements plans and policies for consistency and effectiveness in financial management, data collection, purchasing and equipment, physical facilities, risk management, legislative compliance, contract management, photocopying and printing.

Client Services

Client Services provides services to the clients of the Division. It is responsible for developing, enhancing and delivering core library services; monitoring the environment and ensuring that services are effective, fit-for-purpose, meet the needs of the University's staff and students, and use the most appropriate technologies and techniques.

There are three sections in Client Services: Access Services, Collection Services and Information & Liaison Services.

Access Services

Delivers information resources to the University community both on and off Campus, managing access to the Library's collection in conformance with library policies as well as the physical and electronic delivery of material required by staff and students which is sourced from outside the Library's collection. It ensures the quality, consistency and appropriateness of these services. It has consistent Division-wide policies and practices, with necessary face-to-face services delivered on each Campus and other services delivered Division-wide.

There are three functional areas in Access Services: the Access Services Teams at Albury-Wodonga, Bathurst, Orange and Wagga Wagga; the Interlibrary Loans coordination unit; and the Library Management System coordination unit.

Collection Services

Develops and manages the acquisition and organisation of information resources in all formats so they can be effectively used by the University community. Its responsibilities include all aspects of the lifecycle management of these information resources, including management and planning of space in Campus library buildings to ensure the collection is adequately housed and accessible. It manages reserve collections for high demand materials. Its focus is Divisional, although its staff are located at Bathurst and Wagga Wagga. It has consistent Division-wide policies and practices, ensuring cost effective deployment of resources.

There are three functional areas in Collection Services: Subscription Services, Acquisitions, and Cataloguing & Metadata Standards.

Information & Liaison Services

Provides research and reference advice to the University community and develops services which assist clients to become self sufficient in finding and using information. It uses physical and virtual delivery systems. It develops the Web site and is responsible for library publications in all formats. It has consistent Division-wide policies and practices, with necessary face-to-face services delivered on each Campus and other services delivered centrally. Web site development is located here.

In the liaison role, it provides targeted outreach services to academic staff and postgraduate students in support of research and teaching. It is responsible for developing and managing relationships and collaboration within the University, its partners and its regional communities. It manages collaborative developments and services such as the Online Learning Environment and the Learning Commons. It markets the Division within and beyond the University Community. It has consistent Division-wide policies and practices, with necessary face-to-face services delivered on each Campus and other services delivered centrally.

There are four functional areas in Information & Liaison Services: The Information & Liaison Services Teams; the Faculty Liaison Team, the Web coordination unit; and the Information Literacy coordination unit.

Development Services

Development Services contains the four functional groupings: Digital Services, Management Information Framework, Project Management and Staff Development. It provides future-proofing services to the Division of Library Services and runs services on behalf of the University which the University has delegated to the Library. It is outward looking, extending library services beyond the core. It monitors the environment, identifying trends that will impact on the services required by the University. It is responsible for new and innovative service developments including digitisation services and manages the infrastructure necessary to provide them. It runs the Institutional Repository (CRO) on behalf of the University. It is responsible for developing policies and frameworks for planning, evaluation and quality assurance in the Division. It provides project management, staff development and workforce planning services, and supports the development of standards and continuous improvement across the Division.

Digital Services

Develops and manages, in close collaboration with CSU stakeholders, digital content created by the University. It is responsible for the institutional respository of CSU research outputs (CRO), digital theses, open access discovery, metadata, collection of documents and data related to CSU's research publications to support internal and external reporting. It advises on, develops and applies consistent University-wide policies and practices in consultation with relevant CSU work areas.

Management Information Framework

Develops and implements systems and processes to support decision making and quality assurance in the Division. It liaises with and advises Library managers and other relevant staff members on management information requirements, including standards and performance indicators, to ensure quality, consistency and continuous improvement is embedded in the Division's operating, planning and reporting activities. It provides the tools and frameworks to support business continuity, analysis, planning and reporting, including: process analysis, systems for collection and maintenance of the Library's corporate documentation and management information data.

Project Management

Delivers project management expertise for the Division and, on occasion, the University. It provides project advice, a project support framework, training and ensures that projects are properly documented and monitored throughout their life-cycle. It follows and applies recognised project management methodology. It manages projects and mentors Library staff involved in projects as sponsors, project managers and/or project members. Library staff working in project teams report to the project manager for the duration of their time in the project.

Staff Development

Coordinates staff development and training activities and schemes in the Division. It advises priorities for training and development, monitors and reports on staff participation, expenditure and impact of training and development activities. It provides advice to all staff and liaises closely with Library managers and supervisors to identify skills gaps and plan appropriate staff development and training to meet requirements. It provides expert advice and contributes to the identification and devleopoment of training priorities, workforce planning, policies and procedures relating to all aspects of staff development in the Division.

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