Organisational Roles & Chart

PDF chart
HTML chart (Staff only)

Divisional Office

The Divisional Office contains all the positions which report to the Executive Director: the Secretary; Copyright Coordinator; Manager, Business Services; Director, Operations (who deputises for the Executive Director); and Director, Development.

Business Services

Business Services provides Division-wide business support services and develops and implements plans and policies for consistency and effectiveness in financial management, data collection, purchasing and equipment, physical facilities, risk management, legislative compliance, contract management, photocopying and printing.

Operations

Operations is responsible for developing, enhancing and delivering core library services; monitoring the environment and ensuring that services are effective, fit-for-purpose, meet the needs of the University’s staff and students, and use the most appropriate technologies and techniques.

There are three sections in Operations: Access Services, Collection Services and Information & Liaison Services.

Access Services

Delivers information resources to the University community both on and off Campus, managing access to the Library’s collection in conformance with library policies as well as the physical and electronic delivery of material required by staff and students which is sourced from outside the Library’s collection. It ensures the quality, consistency and appropriateness of these services. It has consistent Division-wide policies and practices, with necessary face-to-face services delivered on each Campus and other services delivered Division-wide.

There are three functional areas in Access Services: the Access Services Teams at Albury-Wodonga, Bathurst, Orange and Wagga Wagga; the Interlibrary Loans coordination unit; and the Library Management System coordination unit.

Collection Services

Develops and manages the acquisition and organisation of information resources in all formats so they can be effectively used by the University community. Its responsibilities include all aspects of the lifecycle management of these information resources, including management and planning of space in Campus library buildings to ensure the collection is adequately housed and accessible. It manages reserve collections for high demand materials. Its focus is Divisional, although its staff are located at Bathurst and Wagga Wagga. It has consistent Division-wide policies and practices, ensuring cost effective deployment of resources.

There are three functional areas in Collection Services: Subscription Services, Cataloguing & Acquisitions, and Cataloguing & Metadata Standards.

Information & Liaison Services

Provides research and reference advice to the University community and develops services which assist clients to become self sufficient in finding and using information. It uses physical and virtual delivery systems. It develops the Web site and is responsible for library publications in all formats. It has consistent Division-wide policies and practices, with necessary face-to-face services delivered on each Campus and other services delivered centrally. Web site development is located here.

In the liaison role, it provides targeted outreach services to academic staff and postgraduate students in support of research and teaching. It is responsible for developing and managing relationships and collaboration within the University, its partners and its regional communities. It manages collaborative developments and services such as the Online Learning Environment and the Learning Commons. It markets the Division within and beyond the University Community. It has consistent Division-wide policies and practices, with necessary face-to-face services delivered on each Campus and other services delivered centrally.

There are four functional areas in Information & Liaison Services: The Information & Liaison Services Teams; the Faculty Liaison Team, the Web coordination unit; and the Information Literacy coordination unit.

Development

Development is outward looking, extending library services beyond the core. It monitors the environment, identifying trends that will impact on the services required by the University. It is responsible for new and innovative service developments including digitisation services and manages the infrastructure necessary to provide them. It is responsible for developing policies and frameworks for planning, evaluation and quality assurance, although responsibility for implementation of these frameworks still rests with the relevant managers. It provides project management, support services and evaluation services for the Division.

It contains the functional groupings of Digital Services, Project Management and Planning & Evaluation.

Digital Services

Develops and manages, in collaboration with stakeholders, digital content created by the University. Developments such as the CSU ePress, the institutional repository, and digital theses fall within its responsibilities. It has consistent Division-wide policies and practices.

Project Management

Provides project management expertise to the Division. It provides project support and training and ensures that projects are properly documented and monitored. It follows the University’s Project Services Centre management model. It either manages projects or mentors other staff who are involved in projects. It is envisaged that staff working in projects will be seconded to Project Management for the duration of the project and then return to their substantive positions. The secondment may be full time or part time depending on the project.

Planning & Evaluation

Develops and manages systems and structures for evaluation, reporting and quality control. It establishes standards and frameworks for data collection and quality assurance. It develops and implements plans and policies for staff development, training and workforce planning.

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