Access Problems

Having trouble accessing some of our online services? Use the links below to find solutions to common access problems.

If you are using the library website from home or work, there may be some issues with your computer. Read below to find out more:

Logging into the Library Catalogue

You need an ID number and PIN to access the Catalogue.

Are you a Study Group Australia (SGA) student?

SGA students only have access to the Journal Databases. You cannot access the Library Catalogue, SmartSearch facility or SFX.

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Viewing the Library Catalogue

If you experience difficulties viewing the Catalogue, such as broken links or pages not loading, it might be due to server maintenance at Unilinc. When the Library Catalogue is unavailable you can still access some of the other library services such as the Journal Databases or eBooks.

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Viewing PDF files

The PDF file freezes

When you open a PDF file, it may appear on your screen immediately but continue to download in the background. If you try to scroll through the document while it is still loading, it may cause problems. We suggest you wait until the PDF file has fully downloaded before attempting to move to the next page.

The PDF file doesn't appear

Some PDF files take a long time to download. Even if your browser says it's done, it might be still loading. But if the PDF file still doesn't appear after some time, there may be a problem with your version of Adobe Reader. You can download the latest version of Adobe Reader here:

Warning: Make sure you uninstall the older version of Adobe Reader from your computer before installing the newer version.

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Multiple browser windows

You may experience problems with some library services if you have multiple browser windows open. For example, if you have SFX open in two windows at once, or you try to open a second PDF file when you already have one open, it can cause problems between your browser and the library website.

Try closing any extra browser windows and see if this solves your problem.

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Viewing James Bennett eTitles (eBooks)

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Pop-up blockers

Pop-up blockers can sometimes interfere with the library services. It can prevent pages from loading and alter the behaviour of new windows. If you are experiencing access problems and you have a pop-up blocker on your computer, we suggest you disable it.

Internet browser pop-up blockers

These days most internet browsers have an in-built pop-up blocker that is automatically "on". To turn it off, follow the directions below:

To turn off the pop-up blocker in Internet Explorer:

  1. Open Internet Explorer
  2. On the Tools menu, point to Pop-up Blocker, and then click Turn Off Pop-up Blocker.

To turn off the pop-up blocker in Firefox:

  1. Open Firefox
  2. On the Tools menu, click Options.
  3. Click the Content tab
  4. Un-tick Block pop-up windows.

Google toolbar and Yahoo! toolbar pop-up blockers

The Google and Yahoo! toolbars both include pop-up blockers. If you have one of these toolbars, we suggest you disable the pop-up blocking function. If you are not sure how to do this, visit these sites for help:

If you are still unable to disable your toolbar's pop-up blocker, you might want to try removing the toolbar itself from your computer.

To uninstall Google or Yahoo! toolbar from your computer:

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add or Remove Programs.
  3. Find your toolbar in the list of programs (you may have to scroll down the page to see it), click on it, and then click and Remove.

Browser extension pop-up blockers (eg: Adblock)

If you use Firefox, or another browser that allows extensions, you may have installed an extension which blocks pop-ups (such as Adblock).

To disable an extension in Firefox:

  1. Open Firefox.
  2. On the Tools menu, click Add-ons.
  3. Click the Extensions tab
  4. Click on the extension, and then click Disable (you must restart Firefox before your changes take effect).

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Internet security programs

If you have an internet security program on your home or work computer, it might interfere with some of the library services. CSU has it's own security system, and we suggest you disable your internet security program when using the library services.

To disable your internet security program:

  1. Right -click the icon on your taskbar.
  2. Click Disable.
  3. You may be asked how long you would like it disabled (eg: 30 minutes). If you select this option, your internet security program will automatically turn itself back on after this time has passed.

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Firewalls

If you're using a work computer, your workplace firewall may be preventing you from accessing port 8080. If you're unsure, speak to your systems / network administrator.

If you're using a home computer, your ISP may have firewall settings that do not allow access to port 8080. If this is the case you will need to contact them directly to sort it out.

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Cookies

Some library services use small pieces of data called "cookies" to authenticate who you are. If your browser is set to block cookies, it may cause access problems. Follow the steps below to check your browser's cookie settings:

To check cookie settings in Internet Explorer:

  1. Open Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the Privacy tab.
  4. Use the slider on the left to set a privacy level (if you can't see the slider, click Default). We recommend Medium level privacy.

To check cookie settings in Firefox:

  1. Open Firefox.
  2. On the Tools menu, click Options.
  3. Click the Privacy tab.
  4. Make sure Accept cookies from sites is ticked.

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Page last modified: Mon 10 Nov 2008