Frequently Asked Questions about:
General Library Information

opening hours & locations, computers, printing, photocopying, wireless & laptops, library fines, logging in and passwords, mobile access

opening hours and locations
When is the Library open?
Opening hours for each campus library can be found on our Opening Hours page.
Can I access the Learning Commons when the Library is shut?
Yes, the Learning Commons are 24 hour spaces allowing access to computers, printing and photocopying facilities, study spaces, vending machines and assistive facilities. For more information please see: Learning Commons
I need to contact one of the campus libraries. How do I find a phone number?
Phone numbers for all our libraries can be found at: CSU Library Contacts
I need to mail some items back to the library. How do I find a postal address?
Postal addresses for all our libraries can be found at: CSU Library Contacts
How do I find the location of the Library on campus?
Locations for all of the CSU campus libraries can be found at: CSU Library Contacts
computers, printing, photocopying, wireless & laptops
Can I print/copy/scan in the Library/Learning Commons?
Yes, printing, photocopying and scanning facilities are available in the Library/Learning Commons on these campuses:

Black & White, and Colour, printing/photocopying is available at all of the listed locations.

A4 and A3 printing/photocopying is available at all of the listed locations.

Can I scan and print from the micrographic (microfilm and microfiche) machines in the Library?

Yes, scanning (to USB) and printing is available at the micrographic machines located in the Albury-Wodonga, Bathurst and Wagga Wagga Campus Libraries.

Please refer to the above maps for location of the micrographic machines.

Are there charges for printing/photocopying/scanning?
There are charges for some services. See Printing/Photocopying Charges.
How can I pay for printing/photocopying?
Printing credit (and also Internet credit) can be added to your account in a number of ways: by cash, cheque, money order, or EFTPOS at the cashier's office; by using BPAY; or online via the Secure Students Payments webpage. Details of the different methods of payment can be found on the Student Payments Methods webpage.

Photocopying credit can be added to your account in a number of ways: at the EFTPOS reloading machines in the Albury-Wodonga, Bathurst, Orange and Wagga Libraries/ Learning Commons (refer to the maps above for reloader locations); by cash, cheque, money order, or EFTPOS at the cashier's office; by using BPAY; or online via the Secure Student Payments webpage. Further details can be found on the Student Payment Methods webpage.

Are there computers available for use in the Library/Learning Commons?
Yes there are Computing Facilities in all library/learning commons spaces and these are available for all CSU students and staff with an active user name and password.

Laptops are available for short term loan from all campus libraries.

Assistive Technology Computers are available for students registered with the University Disability Liaison Officers.

Can I use my laptop on the wireless network?
Wireless Internet is available throughout all Libraries for use on any mobile device including mobile phones and laptops.
library fines
Will the Library remind me when my items are due?
No. Please refer to your due date slip, issued with loaned items. Due dates can also be checked online using My Library Record in Primo Search. For further assistance, phone Library on 1800 808 369.
Can I renew an overdue item?
Only items less than 14 days overdue can be renewed. Overdue fines still apply.
When do overdue fines apply?
Fines begin accruing once items pass their due date and stop immediately once items are returned to the Library.
How much are overdue fines?
Item Type
Fine
MaxFine
Book, A/V, Kit
$0.50 per day
$50 per item
Laptop
$5 per hour (or part thereof)
Special Loans (2 day loan)
$5 per day
2 Hour Reserve Items
$1 per hour
$10 per item, per day
Recalled Items
$5 per day
$100 per item, plus accrued overdue fine
Non-returned items
$180 per item ($130 item replacement cost, $50 administration cost)*
$180 per item, plus any accrued overdue fines
Damaged items
$180 per item ($130 item replacement cost, $50 administration cost)†

* The Library reserves the right to charge the actual replacement cost of the item, plus the $50 administration fee
†Reduced charges may apply for minor damaged items.

When do 'recall' fines apply?
Library reserves the right to request high-demand items be returned sooner than their original due date. This process is called 'recalling'. A recall notice will be emailed, notifiying you of any recalled items. Overdue charges will apply to items not returned by the amended due date.

If the item is not returned to the library by the recall due date additional overdue charges will be applied at the rate of $5 per day per recalled item, to a maximum of $100 per item . These fines are in addition to normal overdue fines.
How much are recall fines?
Item Type
Fine
MaxFine
Recalled Items
$5 per day
$100 per item, plus accrued overdue fine

* The Library reserves the right to charge the actual replacement cost of the item, plus the $50 administration fee
†Reduced charges may apply for minor damaged items.

What should I do if an item is lost?
Please notify Library as soon as you become aware an item has been lost.
How much are lost item fines?
Item Type
Fine
MaxFine
Non-returned items
$180 per item ($130 item replacement cost, $50 administration cost)*
$180 per item, plus any accrued overdue fines

Accumulated overdue charges also apply. Please inform Library as soon as possible that a library items has been lost.

What is a Bill for Replacement?
A Bill for Replacement informs you of the charges associated with replacing a lost or damaged item. A Bill for Replacement will automatically be issued 14 days after an item passes its due date.
I've been sent a Bill for Replacement, but the item is not lost. What should I do?
Return the item to the Library immediately. The $180 fee will be waived, but the overdue fines accrued are still payable.
How do I pay Library fines?
All Library fines will appear on your CSU financial statement. Payment instructions can be found at Division of Finance - Student Payment Methods
Can overdue fines be paid before the item is returned?
No. Overdue charges are finalised on return of the item.
I have paid my fines, but they still appear on My Library Record. What should I do?
A short payment delay may occur between Finance and Library's records. Contact Library to confirm payment has been received.
Can I borrow items if I have unpaid fines?
Borrowing privileges will be suspended once fines reach $100.
logging in and passwords
I want to request a book through Primo Search, but I don't know what my user name and password is?
Your username and password is supplied by the Division of Information Technology at the commencement of your enrolment or employment with CSU, or, if you are a Community or Reciprocal borrower, when you join the library. Your password will need to be changed every 60 days.

Unless you are located outside of Australia, you will need a CSU card before your username and password will allow you to log into Primo Search

Click on Log In at the top right corner of the screen.
Sign in with your CSU username and password and click Go
If you are signed in correctly, you will see the request options active in the Availability field under the item you wish to request.

How do I access My Library Record via Primo Search?
  • Click on My Library Record from the top right hand corner of the Primo Search screen.
  • If you have not already logged in to Primo Search you can do so now
  • Enter your CSU username and password and click Go
  • You can now see your personal details including current loans
How do I log into the eBook Library?
eBook Library requires you to log in with your current 'my.csu' login details.
I can log-in to my.csu, but not the databases. What's going on?
Library resources such as databases and eReserve that you log into with your 'my.csu' login details, require that your password is up to date. Log-in to staff.csu and check that your password is current, and change if necessary. This should allow you to access all the Library's resources.
How do I log into a journal database?
Databases require you to log in with your current 'my.csu' login details.
I'm trying to download an item on eReserve, and I'm being asked to log-in. What details do I use?
eReserve items require you to log in with your current 'my.csu' login details.
I've found an article in a database, but when I click on the full text link I am asked to login or pay for the article. It won't take my my.csu login. Why?
The article may not be held under CSU Library's subscriptions. Try:
Mobile Access
Can I search the Library catalogue from a mobile interface?
Yes you can use Worldcat to search the CSU Library catalogue. Worldcat is also useful for locating items that are held at a Library close to you, other than CSU. The Worldcat mobile interface is available at: www.worldcat.org/m/
Can I view the Online Tutorial videos on my mobile device?
Yes. CSU Library has a Youtube Channel, where the videos can be found. Youtube Mobile can be found at: m.youtube.com
Which databases can I search from my mobile device?
Can I search the eBook collections from my mobile device?
Yes. Some of our eBook collections have mobile interfaces.

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