Frequently Asked Questions about:
General Library Information
- When is the Library open?
- Opening hours for each campus library can be found on our Opening Hours page.
- Can I access the Learning Commons when the Library is shut?
- Yes, the Learning Commons are 24 hour spaces allowing access to computers, printing and photocopying facilities, study spaces, vending machines and assistive facilities. For more information please see: Learning Commons
- I need to contact one of the campus libraries. How do I find a phone number?
- Phone numbers for all our libraries can be found at: CSU Library Contacts
- I need to mail some items back to the library. How do I find a postal address?
- Postal addresses for all our libraries can be found at: CSU Library Contacts
- How do I find the location of the Library on campus?
- Locations for all of the CSU campus libraries can be found at: CSU Library Contacts
- Can I print/copy/scan in the Library/Learning Commons?
Yes, printing, photocopying and scanning facilities are available in the Library/Learning Commons on these campuses:
Black & White, and Colour, printing/photocopying is available at all of the listed locations.
A4 and A3 printing/photocopying is available at all of the listed locations.
- Can I scan and print from the micrographic (microfilm and microfiche) machines in the Library?
Yes, scanning (to USB) and printing is available at the micrographic machines located in the Albury-Wodonga, Bathurst and Wagga Wagga Campus Libraries.
Please refer to the above maps for location of the micrographic machines.
- Are there charges for printing/photocopying/scanning?
- There are charges for some services. See Printing/Photocopying Charges.
- How can I pay for printing/photocopying?
Printing credit (and also Internet credit) can be added to your account in a number of ways: by cash, cheque, money order, or EFTPOS at the cashier's office; by using BPAY; or online via the Secure Students Payments webpage. Details of the different methods of payment can be found on the Student Payments Methods webpage.
Photocopying credit can be added to your account in a number of ways: at the EFTPOS reloading machines in the Albury-Wodonga, Bathurst, Orange and Wagga Libraries/ Learning Commons (refer to the maps above for reloader locations); by cash, cheque, money order, or EFTPOS at the cashier's office; by using BPAY; or online via the Secure Student Payments webpage. Further details can be found on the Student Payment Methods webpage.
- Are there computers available for use in the Library/Learning Commons?
Yes there are Computing Facilities in all library/learning commons spaces and these are available for all CSU students and staff with an active user name and password.
Laptops are available for short term loan from all campus libraries.
Assistive Technology Computers are available for students registered with the University Disability Liaison Officers.
- Can I use my laptop on the wireless network?
- Wireless Internet is available throughout all Libraries for use on any mobile device including mobile phones and laptops.
- When do Library Fines begin to accrue?
- Any items which are not returned by the Due Date/Time may start to accrue fines immediately at the appropriate rate.
- How much are library fines?
Fines and rates are outlined below:
Item TypeFineMaxFineBook, A/V, Kit$0.50 per day$50 per itemLaptop$5 per hour (or part thereof)Special Loans (2 day loan)$5 per day2 Hour Reserve Items$1 per hour$10 per item, per dayRecalled Items$5 per day$100 per item, plus accrued overdue fineNon-returned items$180 per item ($130 item replacement cost, $50 administration cost)*$180 per item, plus any accrued overdue finesDamaged items$180 per item ($130 item replacement cost, $50 administration cost)†
* The Library reserves the right to charge the actual replacement cost of the item, plus the $50 administration fee
†Reduced charges may apply for minor damaged items.
- When do fines stop accumulating?
- Fines continue to accrue until the item has been returned to the Library.
- Can I borrow items if I have unpaid fines?
- Yes, but only if your total fines are less than $100. Once fines reach $100, borrowing privileges are suspended until the fine is paid.
- Will I be fined if I lose an item?
- Yes. Lost items are charged as a Non-returned item.
- What is a Recalled Item?
- If an item you have borrowed has been requested by another client the Library will recall the item. When this happens, a Recall Notice will be sent by email notifying you that the loan period has been reduced.
Regardless of the original due date, recalled items must be returned by the due date of the recall notice.
Fines of $5 per day apply to recalled items not returned by the new due date in addition to standard overdue charges.
- What if I don't return an item?
- If an item is overdue by 14 days, you will be issued with a Bill for Replacement. This fee is $130 (or the actual cost of replacement), plus a $50 administration fee. Any overdue fines accumulated on the item are also payable.
- I've been sent a Bill for Replacement, but the item is not lost. What should I do?
- Return the item to the Library immediately. The $180 fee will be waived, but the overdue fines accrued are still payable.
- Can I renew an overdue item?
- Yes. However, any overdue fines are still payable
- Can I pay an overdue fine before I have returned the item?
- No. Fines are not finalised and non-payable until they are returned.
- How do I pay my library fines?
- All library fines will appear on your financial statement with the University. Instructions on the methods for payment can be found at: Division of Finance - Student Payment Methods
- I have paid my fines, but they still appear on My Library Record. What should I do?
- Contact the Library. As fines are paid to the Finance Department, there may be a short delay before your Library Record is updated. Library staff can check your payments, and adjust your Library Record accordingly.
- Will the Library send me a reminder when my items are due back?
- No. All Library items loaned out are accompanied by a Due Date slip - this is your reminder. This should be kept in a safe, prominent place. You can always check your loans by logging in to My Library Record.
- I want to pay my fine by cheque. Who do I make the cheque out to?
- All cheques should be made payable to "Charles Sturt University".
- I want to request a book through Primo Search, but I don't know what my user name and password is?
Your username and password is supplied by the Division of Information Technology at the commencement of your enrolment or employment with CSU, or, if you are a Community or Reciprocal borrower, when you join the library. Your password will need to be changed every 60 days.
Unless you are located outside of Australia, you will need a CSU card before your username and password will allow you to log into Primo Search
Click on Log In at the top right corner of the screen.
Sign in with your CSU username and password and click Go
If you are signed in correctly, you will see the request options active in the Availability field under the item you wish to request.
- How do I access My Library Record via Primo Search?
- Click on My Library Record from the top right hand corner of the Primo Search screen.
- If you have not already logged in to Primo Search you can do so now
- Enter your CSU username and password and click Go
- You can now see your personal details including current loans
- How do I log into the eBook Library?
- eBook Library requires you to log in with your current 'my.csu' login details.
- I can log-in to my.csu, but not the databases. What's going on?
- Library resources such as databases and eReserve that you log into with your 'my.csu' login details, require that your password is up to date. Log-in to staff.csu and check that your password is current, and change if necessary. This should allow you to access all the Library's resources.
- How do I log into a journal database?
- Databases require you to log in with your current 'my.csu' login details.
- I'm trying to download an item on eReserve, and I'm being asked to log-in. What details do I use?
- eReserve items require you to log in with your current 'my.csu' login details.
- I've found an article in a database, but when I click on the full text link I am asked to login or pay for the article. It won't take my my.csu login. Why?
The article may not be held under CSU Library's subscriptions. Try:
- Clicking the SFX icon to see if the article is held in another database.
See the SFX Podcast
- Finding the article using Article Finder or the Catalogue
- Requesting the article through Interlibrary Loans
- Clicking the SFX icon to see if the article is held in another database.
- Can I search the Library catalogue from a mobile interface?
- Yes you can use Worldcat to search the CSU Library catalogue. Worldcat is also useful for locating items that are held at a Library close to you, other than CSU. The Worldcat mobile interface is available at: www.worldcat.org/m/
- Can I view the Online Tutorial videos on my mobile device?
- Yes. CSU Library has a Youtube Channel, where the videos can be found. Youtube Mobile can be found at: m.youtube.com
- Which databases can I search from my mobile device?
- EBSCOhost (Mobile) - http://ezproxy.csu.edu.au/login?url=http://search.ebscohost.com/login.aspx?authtype=ip,uid&profile=mobile - access to all subscribed EBSCOhost databases. Compatible with Android, BlackBerry, Dell Axim, iPhone and Palm 750 devices.
- Pubmed for handhelds - http://pubmedhh.nlm.nih.gov/
- Medline database on tap - http://mdot.nlm.nih.gov/proj/mdot/mdot.php - an application for PDAs that retrieves MEDLINE citations directly from the PDA through a wireless connection to the Internet.
- Informit - Full text PDF files may now be correctly viewed on mobiles such as BlackBerrys, iPhones and Windows Mobile devices.
- Scopus Alerts - an iPhone app that allows users to find articles, create alerts, make notes and share links. Available for free through iTunes.
- Can I search the eBook collections from my mobile device?
Yes. Some of our eBook collections have mobile interfaces.
- EBL Ebook Library - http://blog.eblib.com/?p=125
- Safari Books Online - http://ezproxy.csu.edu.au/login?url=https://m.safaribooksonline.com/redirect.jsp
- Google Book Search - http://books.google.com/m
- NCBI bookshelf - http://www.ncbi.nlm.nih.gov/entrez/query/Books.live/Help/mobile.html - downloadable versions of books from the NCBI Bookshelf for any mobile device.
- Feedbooks - http://www.feedbooks.com/?format=mobile - thousands of public domain books and original books from new authors that you can read on any mobile device.
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