Web Document Delivery Service

Why doesn't anything happen when I click on the title link displayed in the list of available documents?
When I click on the title link displayed in the list of available documents, it opens a new browser window ... but does not launch the Adobe Reader?
Why are the Document Pages Blank?
Why Can't I Display the Document List?
What do I do if I have used all my accesses?
What do I do if I have not viewed my document within 14 days?

Why doesn't anything happen when I click on the title link displayed in the list of available documents?

When you click on the title link that appears in the list of available documents, it should open Adobe Reader [PDF files] in a new browser window. 'Ad blocking' or 'Popup blocking' features in some Internet Security software may stop the window from opening.

You can overcome this problem by temporarily turning off any 'Ad blocking' options used in your security software (eg. Norton), Internet browser (eg. Firefox), Google toolbar, Yahoo toolbar, or in Windows XP (Service Pack 2) etc.

If you are still experiencing problems, contact the Library by replying to the notification email, and arrange alternative delivery (eg. email attachment, post).

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When I click on the title link displayed in the list of available documents, it opens a new browser window ... but does not launch the Adobe Reader?

Windows XP Service Pack 2 may prevent PDF files being viewed in the Web browser on some computers (Australian PC World, April 2005, p.100).

You can overcome this problem by configuring Adobe Reader to open the PDF file in a separate window:

Open Adobe Reader or Adobe Acrobat [the full version]
Select Edit > Preferences
Click on Internet option.
Clear the checkbox beside 'Display PDF in browser' and then click OK.
Close Adobe, and click on the the title link displayed in the list of available documents.

If you are still experiencing problems, contact the Library by replying to the notification email, and arrange alternative delivery (eg. email attachment, post).

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Why are the Document Pages Blank?

The appearance of a "blank" PDF document (i.e., Adobe Acrobat opens but doesn't display a page) appears to be a problem within Adobe Acrobat. It can usually be solved by one of the following:

Try reloading the document (Ctrl+R)
Larger documents can take some time to load, sometimes a few minutes - did you wait long enough?
Re-install Adobe Acrobat Reader and making sure you have the latest version
Save the document to your computer then try and view it. [Right click in document window and "Save Target As"]
Some problems with Internet Explorer 5.50 have been reported. Try updating to IE6.0

If you are still experiencing problems, contact the Library by replying to your notification email to arrange alternative delivery (eg. email attachment, post).

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Why Can't I Display the Document List?

When logging in you may receive the following error message:

You don't have any available documents. Please make sure that your e-mail address and/or PIN is correct and login again.

This message indicates that there was an error in how either your email address or the PIN was entered. Things to check are:

that you have correctly entered the email address to which the email notification was sent
that the PIN has been entered correctly [NOTE: the PIN is case sensitive]
to ensure the PIN is accurate, copy and paste from the notification email, making sure no extra spaces are included.

If you are still experiencing problems, contact the Library by replying to your notification email for further assistance or to arrange delivery in another manner.

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What do I do if I have used all my accesses?

If you have used all 10 of your allowed accesses to a document but still require further access you must contact the Library immediately. The library can usually retrieve the document and re-send it if notification is received within 24 hours of your access being stopped. Replying to your notification email is the most effective way of reaching the Library.

To avoid this situation occurring, it is recommended that, when you are first viewing your document in the Adobe Acrobat reader, you obtain a print of the document or save a copy of the file.

Print the document by
- Clicking on the printer icon in the toolbar, or
- Selecting File then Print from the top menu bar.
Save the document by clicking on the save icon in the toolbar.

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What do I do if I have not viewed my document within 14 days?

If you have not viewed your document in time, you must contact the Library immediately. The library can usually retrive the document and re-send it if notification is received within 24 hours of your access being stopped. Replying to your notification email is the most effective way of reaching the Library.

To avoid this situation occurring, it is recommended that, if you are expecting a document from the Library, you read your email regularly and access the document as soon as you receive the email.

If you are expecting a document and no notification email is received within a reasonable time (allow at least a week) contact the Library to check on your request.

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