info.csu
info.csu is the University’s initial contact point for general inquiries and prospective students which could be channelled through by telephone, mail, fax or the internet.
The info.csu Contact Centre staff were recipients of the Vice-Chancellor's Team Award for Excellence in 2006.
The team at info.csu is committed to exceptional customer service and providing the customer with relevant information in a timely manner.
The centralised customer contact service handles:
- Switchboard operation
The Contact Centre is responsible for the operation of the University switchboards for Albury-Wodonga, Bathurst, Dubbo, Orange and Wagga Wagga campuses and the Sydney direct line. This involves assessing the needs of the caller and responding to general inquiries as necessary or filtering the inquiry through to the appropriate staff member, schools or division.
- Prospective student inquiries
info.csu is a first point of contact for domestic and international prospective students to obtain advice and information relating to courses and study options with the University.
Inquiries range from:- Undergraduate courses
- Postgraduate courses
- Policing courses
- Cross Institutional
- Associate Student Program
and - various pathways such as CSU Connect
from both school leavers and non school leavers interested in studying- on campus
- distance education
- part-time
- mixed mode
Trained and dedicated staff members provide prospects with support and guidance relevant to their course of interest and university studies, thereby assisting them to make an informed decision.
Staff work closely with the wider University community to ensure that info.csu is equipped to provide consistent, accurate, and up to date information to a variety of inquiries.
- Outbound campaigns
Outbound campaigns are undertaken to support various promotional activities undertaken by the University. Some of these activities have been:- UAC Change of Preference mailout
- active participation in Policing Information Days
- contacting prospective students by telephone or email to notify them of mid-year intakes
- telephoning prospective students to ensure that they are aware
of additional selection criteria for their
course of interest.
- Specialist sessions
The staff in the Contact Centre appreciate the opportunity to gain and share knowledge with those around us. We find these sessions to be worthwhile to everyone involved and encourage all Course Coordinators to make an appointment to come and visit.
- Provision of resources
Knowledgebase
The Contact Centre has developed a comprehensive resource centre and works closely with the wider University community to maintain a central source of accurate and up-to-date information.
info.csu Stakeholder Report
info.csu produces a quarterly report detailing the type and volume of inquiries handled, as well as demographic information relating to regions, campaigns and specific course inquiries.
- External publications and websites
There are a number of external publications and websites that are maintained by info.csu. The following are examples:- The Good Universities Guide
- Commonwealth Universities Database Online Service
- STUDY LINK
Assistance available
The Contact Centre offers a range of services on a fee for service basis. These include outbound activities such as telephone calls and emails and participation in information days.
For further information on these services and pricing to internal and external clients please contact the Manager, Kerry Browning. Estimates of cost can be given once an initial brief for the work has been provided.
To contact one our of staff, please click here
Resources
Knowledgebase