Frequently Asked Questions
Login Details
- When do I get my Login details?
- When would I use my Password?
- When would I use my PIN?
- Lost your Password or PIN?
- Changing your password or PIN?
- My password doesn't work... It may have expired.
- Reactivate your password
When do I get issued my Login details?
A. The University previously sent new students either an email or posted a letter containing: i) Username (or login Id); ii) default Password; iii) Personal Identification Number (PIN); and iv) Email address. From late 2007 the University is providing access for new students to activate their password online. To retrieve your Username (or login Id), password and PIN, go to http://my.csu.edu.au/ and follow the instructions in "Activate my Password".
It is your responsibility to look after these important details.
Q. When would I use my Password?
A. Your password will be required whenever you access electronic facilities such as email and CSU Internet services.If you have lost or forgotten your password you can request a new login letter from the IT Service Desk. We can only email your password letter to a csu postoffice email address.
Q. When would I use my PIN?
A. Your PIN will be required whenever you call the Service Desk with a problem, or whenever you use certain CSU Student Services Online.
Q. What should I do if I lose my password or PIN?
A. Contact the IT Service Desk
Telephone: 1300 653 088 External
Extension 84357 Internal
Q. Can I change my Password or PIN?
A. It is possible to change your Password. You cannot change your PIN.
Q. My password doesn't work... It may have expired.
A. For security purposes the Information Technology Division have brought in a new system that requires you to change your password once every 60 days. You should receive email on when your password is going to expire or you can view when it is going to expire on the bottom righthand corner of your my.csu.
Notices are emailed out prior to your password expiring. Your notification to change password emails will be sent to a csu postoffice address unless you specify otherwise. If you use another email address (eg. @hotmail) more often than the one above, you should change it on the redirect email page in my.csu.
To access email that you may have received at your CSU email account and may not have been aware of, please go to http://postoffice.csu.edu.au/cgi-bin/dmailweb.cgi.
These links can also be found in your CSU my.csu via the 'IT Services' page.