Complaints and Appeals
Within the Admissions Office we strive to achieve the best outcome for the applicant by acting within the guidelines outlined in the Admissions Regulations .
If you are not satisfied with the processing of your application you may direct your concerns to the Manager of the Admissions Office by submitting your grievance in writing either by email to admissions@csu.edu.au and marking it Attn: Manager or to CSU Admissions Office, Locked Bag 676, WAGGA WAGGA,NSW, 2678, AUSTRALIA. Your case will be reviewed and a prompt response provided to you.
You may appeal the decision made about your admission by writing to the Review Officer and outlining your reasons for appealing the decision. Your appeal may be submitted to admissions@csu.edu.au marked Attn: Review Officer or to CSU Admissions Office, Locked Bag 676, WAGGA WAGGA,NSW, 2678, AUSTRALIA. Your appeal will be forwarded to the Review Officer along with the details of the decision, so that an informed decision may be made on your admission and a prompt response provided to you.
You must lodge this appeal within 14 days of the date of notification of the decision.
If at any time you are not satisfied with the service provided to you or the decisions that have been made by CSU you may submit a complaint to the University Ombudsman.